27/109
Customer Service
Dear Customer:
Thank you for choosing one of our products. Our products are subjected to careful final inspections for
quality. Despite this, malfunctions and defects cannot be completely excluded. If, contrary to
expectations, the product you have purchased does not function perfectly or is out of order in some
other way, please contact our customer service department directly.
Our customer service department will also be glad to help you even after the guarantee period has
expired.
Summer Fun or Waterman customer service
Bahnhofstr. 68
D-73240 Wendlingen am Neckar
Tel. +49 (7024) 40 48-666
Fax: +49 (7024) 40 48-667
E-mail:[email protected] or [email protected]
Guarantee
Please observe the following in case of any guarantee claims:
•
For this product we offer a guarantee for a period of 2 years from the purchase of the product.
During this period, we vouch that the product delivered by us is free of manufacturing and/or
material defects.
•
Our guarantee obligation does not extend to defects, flaws or damages which stem from improper
use or excessive force by the customer or by third parties who do not fall within our area of
responsibility.
•
The same applies in the case of non-compliance with operating or maintenance instructions, or in
the case of overstraining or any other kind of tampering with the delivered goods, as well as in the
case of changes being made to the articles delivered by us, parts replaced or if used materials
which do not comply with the original specifications are utilised in place of these.
•
Claims by the customer for compensation for e.g. non-fulfilment, faults in the conclusion of the
contract, violation of accessory contractual obligations, damages resulting from flaws, from
forbidden acts, and any other legal reasons are excluded. This does not apply to liability for the
omission of an assured attribute, for premeditation or gross negligence.
In particular, no compensation will be provided for water and chemicals which had to be drained
out of a pool because of leakiness.
Please note that the granting of a guarantee entitlement depends on the strict adherence to the
respective setup instructions, and/or respectively installation instructions.
The guarantee comprises the following items:
Pumps/filter systems:
Malfunctions in functionality which have not arisen from improper use
Other:
Malfunctions in functionality which have not arisen from improper use
To assert your claim please completely fill out the following “Complaint registration” form and send it:
by post to:
Summer Fun or Waterman customer service
Bahnhofstr. 68
D-73240 Wendlingen am Neckar
by fax to:
+ 49 (0) 7024 4048 666
by e-mail to:
or
* 9 ct/min. in the German landline network