(Dec., 2013)
STULZ CyberRow Chilled Water Series Installation, Operation & Maintenance Manual
1-2
1.3 Product
Warranty
STULZ AIR TECHNOLOGY SYSTEMS, INC.
12 MONTH PRECISION A/C LIMITED WARRANTY /
24 MONTHS PRECISION A/C UPGRADED LIMITED WARRANTY
The 12 Month Precision A/C Limited Warranty applies when Product Support Network Factory Warranty
Inspection/Start-Up is not performed. Warranty initiation requires factory Start-Up sheets to be submitted to
Product Support. Product Support initiates warranty once factory Start-Up sheets have been validated.
The 24 Month Precision A/C Upgraded Limited Warranty applies when Product Support Network Factory
Authorized Warranty Inspection/Start-Up is performed and is validated by Product Support.
The 12 Month Precision A/C Limited Warranty, provided by STULZ Air Technology Systems, Inc. warrants your purchase to be
free from defects in material and workmanship once required Start-Up documentation has been received and validated by
Product Support. STULZ’ obligation under this warranty is to repair or replace, at its option, any parts which are determined
by STULZ to be defective for a period of 12 months from the date of shipment.
The 24 Month Precision A/C, Upgraded Limited Warranty, provided by STULZ Air Technology Systems, Inc. warrants your
purchase to be free from defects in material and workmanship once required Factory Warranty Inspection/Start-Up has been
performed and all Warranty Inspection/Start-up documentation has been received and validated by Product Support. The
Upgraded Limited Warranty includes a 90 Day Labor Warranty from date of Authorized Start-up by local Product Support
Network partners in coverage areas. STULZ Precision Cooling equipment STULZ’ obligation under this warranty is to repair
or replace, at its option, any part or parts which are determined by STULZ to be defective for a period of 24 months from
the date of Factory Authorized Start-up.
Parts repaired or replaced by STULZ under these limited warranties are shipped FOB Factory ground, and are warranted for
the balance of the original warranty period or for 90 days from the date of installation, whichever is greater. STULZ reserves
the right to provide factory refurbished parts for replacement purposes. If no Factory Start-up documentation is received
by Product Support within 180 days from the original date of shipment, all claims to an equipment warranty will terminate
on the 181st day from shipment.
A Gap Warranty may be purchased from STULZ to preserve warranty if periods of extended storage in a conditioned facility are required
or if Factory Start-up is delayed beyond 180 Days from shipment.
This STULZ limited warranties do not include diagnostics, travel, labor, circuit breaker resetting, refrigerant, service and maintenance items,
consumables including belts, fi lters, humidifi er canisters or any other expense required to replace the defective component and bring the
unit back to a working status.
This STULZ limited warranties do not cover damage, failures or defects caused by improper or unconditioned storage, improper installation,
abuse, misuse, alteration, misapplication, improper or lack of maintenance, negligence, accident, normal deterioration (including wear and
tear), corrosive environment or water loops, damage to people, property or equipment not suitably protected from leakage or malfunction,
incorrect or improper electrical connections, poor power quality, use of improper parts or unauthorized repair.
Purchaser’s remedies are limited to replacement or repair of non-conforming materials in accordance with the written warranty. This
warranty does not include costs for transportation, travel expenses, costs for removal or reinstallation of equipment or labor for repairs or
replacements made in the fi eld.
If any sample was shown to the buyer, such sample was merely to illustrate the general type and quality of the product, and not to represent
that the equipment would necessarily conform to the sample.
This is the only warranty given by the seller, and such warranty is only given to buyer for commercial or industrial purposes. The warranty
is not enforceable until the invoice(s) is paid in full and required Warranty Inspection/Start-up documentation is received and validated by
Product Support. This warranty is non-transferrable or assignable without written permission of STULZ.
STULZ does not control installation, application, and operation of STULZ products. STULZ does not represent this warranty to be a WARRANTY
OF PERFORMANCE or WARRANTY OF SUITABILITY
State of Maryland governs this statement of warranty. All disputes related to any warranty claim must be brought in a state
or federal court in Maryland.
THIS FOREGOING SHALL CONSTITUTE STULZ’ ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL STULZ BE LIABLE
FOR ANY DEFECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF
ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF THE EQUIPMENT.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
This warranty supersedes all other previously printed warranties dated prior to this document.
WARF-1001 Rev. C; 11/11/13
