Geode H14000 User Manual
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Maintenance and Technical Support
Maintenance operations of the Geode should be executed by a Stilla Technologies Technical
Specialist during a visit on-site or by the return of the device to Stilla Technologies premises.
Stilla Technologies cannot be held responsible for any intervention or modification done by the
user on devices of the naica® system. Before the intervention, we will request the user to
decontaminate the instrument following instructions detailed in the Decontamination Protocol
and to thereafter fill a Decontamination Certificate; both these documents are provided by a
Stilla® Service Specialist.
Make sure the gasket around the thermal plate of the Geode is in good working order, and that
all instruments are kept free of dust particles or moisture.
For technical questions or any issue regarding instrument or software malfunction, refer to
For European Customers:
Monday to Friday, 9:30 AM - 6:30 PM Central European Time (CET).
Closed on French bank holidays.
Phone: (+33) 9 82 27 47 47
Email:
For North American Customers:
Monday to Friday, 8:00 AM
– 6:00 PM, EST.
Closed on American bank holidays.
Phone: 1-833-888-0150 ext. 1
Email:
Online Technical Support is also available at:
www.stillatechnologies.com/technical-support/
We will try our best to answer as promptly as possible.
If applicable, Stilla Technologies offers to engage for remote troubleshooting by using the
shared desktop application “Team Viewer”, which is installed on the naica® PC.
To enable remote software maintenance on the naica® PC provided by Stilla Technologies,
check that the naica® PC is turned on and connected to the Internet. Then, double-click on
the “Team Viewer” desktop icon
and send both the user ID & password information by
email to the Technical Support Team.
Please see below for maintenance-related instructions for the Geode and the compressed air
system (ISPTLAPG3).
a) Cleaning
For optimal performance, it is recommended to limit the contact of dust particles with the
naica® system. All naica® system devices should be switched off before cleaning and
decontamination operations.
External parts of the Geode and the compressed air system (ISPTLAPG3) delivered can be
cleaned using a cloth soaked with an alcohol-based solution (e.g., Phagospray) and air-dried.
Monthly or when necessary, clean the block and the thermal plate of the Geode using a dust
remover. According to the manufacturer’s instructions (applicable to specific compressed air
system (ISPTLAPG3); if listed), it could be necessary to purge the compressed air system
(ISPTLAPG3) after each day of use. In case of an accidental spill of liquid on devices, absorb
and then clean using water or an alcohol-based solution (e.g., Phagospray) and air-dry. When
disinfection is required, please contact Technical Support.
