Geode H14000 User Manual
30
If the problem persists after having checked that the gasket around
the thermal plate is correctly placed, please extract the live and
system logs (refer to
Export Live Logs or system logs for
) and contact Technical Support.
“A pressure issue
occurred”
The measured pressure is either higher or lower than the required
pressure during the run. If the experiment is running, stop it (click on
“Stop” to preserve the crystal). Make sure the gasket around the
thermal plate of the Geode is in good working order to prevent any
pressure leak.
If the problem persists, please extract the live and system logs (refer
to
Export Live Logs or system logs for troubleshooting support
) and
contact Technical Support.
“A temperature issue
occurred”
The measured temperature is either lower or higher than the required
temperature during the run. If the experiment is running, stop it (click
on “Stop" to preserve the crystal). Make sure that the Geode is
placed at 25 cm from any wall or objects, and that room temperature
is lower than 25°C.
If the problem persists, please extract the live and system logs (refer
to
Export Live Logs or system logs for troubleshooting support
) and
contact Technical Support.
Geode screen turns
black with white text
lines
Reboot the Geode: switch off the power button, wait for a few
seconds and switch on the back power button.
If the problem persists, contact Technical Support.
