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735.800 | 10.7
EN
11.2 Error causes with the picture frame
Problem
Cause / Remedy
Wireless network not found.
• Is the IFA router in operation?
• Is the maximum distance to the IFA router being exceeded?
The "SolarShare" network computer
cannot be found.
Can occur if you try to reconnect an existing connection.
1. Restart the IFA router and wait until the power LED is lit.
. Switch on the picture frame and restart the network if
necessary.
The wireless LAN connection is very
slow, even though the picture frame is
located within range of the WLAN.
The selected wireless LAN channel is already used by other
devices. The wireless LAN channel can be changed with the
USB flash drive of the router (see Chapter 8, "Changing the
wireless LAN settings").
When setting the wireless LAN con-
nection, the warning message appears
that the connection is not secured.
By default, the wireless LAN connection is not encrypted. This
allows all persons who are within range of the wireless LAN
network to log into the IFA router and look at the pictures.
In order to avoid this, the encryption can be activated (see
Chapter 8 "Changing the WLAN settings").
11.3 Causes of faults in the IFA router
Problem
Cause / Remedy
The time in the system image and the
diagram remains the same! The start-
ing image "Remote display account
successfully activated!" is shown, even
though the remote display has been
put into operation.
Check the Internet connection.
If the IFA router is being operated behind a firewall, ensure
that the port 504 has been released for outgoing connec-
tions! Operation via a proxy server is currently not possible!
Check whether the serial connection between the controller
and the router is functional.
•
•
The web sites
www.solarthermalweb.de or
www.solarthermalweb.com
cannot be accessed, even though the
Internet is functioning!
A server error has occurred. Please contact your seller or
specialist dealer.
When I want to log on, I receive the
error message: "Account currently
inactive! Please try again later or call
your distributor".
Your account has been deactivated! Please contact your seller
or specialist dealer.
When I want to log on, I receive the
error message "Login failed!"
Ensure that you are using the correct access data! Please
use the correct subdomain or www.solarthermalweb.de or
www.solarthermalweb.com, in order to log on with your
account.
You receive an error message when
uploading an image (picture/logo) and
the image cannot be uploaded.
Only images in the Jpeg format can be uploaded. Please
observe the restricted file size of 1 MB per image.
Not possible to upload a logo.
To upload your own logo, the function must be authorised
by the seller or specialist dealer! Please contact your seller or
specialist dealer.
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