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735.800 | 10.7
EN
11
Error search
The IFA router is a quality product and is designed for many years of continuous use. Should, however, a
fault occur, the cause of the fault is often not the IFA router itself but the peripheral system components.
The following description of some causes of problems should help the installer and operator to isolate the
problem so that the system can be repaired as quickly as possible and to avoid unnecessary costs. Of course,
not all possible problems can be listed here. Here you will find the most common causes of problems that
cover the majority of possible faults. Only return the IFA router when you are absolutely sure that none of
the problems listed below is responsible for the fault.
11.1 General error sources with the IFA router
Problem
Cause / Remedy
The time display in the system image
is not updated or the message "Note:
the IFA router is waiting for data from
the solar controller. Please check the
cable connection between the solar
controller and the IFA router should
there be no graphic display shown
within 90 seconds!" is displayed.
Interruption of the serial connection between the controller
and the IFA router. Please check the cable connection!
Try resetting with the restore button.
Message "Fault: No or wrong USB flash
drive inserted!".
You may only use the supplied USB flash drive. After inserting
the correct USB flash drive while the device is still switched
on, you may have to do a "Reset".
Message "Fault: No USB-RS3
adapter found".
Please verify that the USB serial adapter is plugged into the
IFA router! After installing the adapter, you may need to do
a "Reset".
Message "Fault: Incorrect software
version. Please contact your specialist
dealer".
The controller is sending data that is incompatible with the
router version.
Contact your distributor and state the two 3-digit identifica-
tion numbers S: and A: (
1..3
4.5.6
xxxxxxxxxxxxxxxxxxxxx
) on your USB flash drive
and the specific firmware of the solar thermal controller
(displayed in Off mode, see the solar controller operating
instructions).
The logo is not displayed.
The logo must have the name "logo.jpg" and must be created
in the JPEG format. It must be located on the USB flash drive
in the "share\Logo" directory. By default, no logo is displayed!
"Note: Maintenance work on the
router… please wait" or "Note: File
system check... please wait".
The IFA router is independently conducting cleaning/main-
tenance work! This message usually appears daily between
00:00 and 00:15 a.m., and automatically disappears again.
On no account should you pull the plug! If the message
appears outside of this time period, an error has occurred. If
this is the case, re-start the device!
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