Page 19 of 19
TERMS, CONDITIONS AND WARRANTY
Steam-e® Machines 12 months Warranty and Guarantee:
The Steam-e® machine carries 12-
month parts only manufacturer’s warranty.
1.
The manufacturer’s warranty excludes the consumable items associated with the Steam-e Gum
Remover (these items include nozzle brushes and chemical).
2. The warranty period commences from the date the goods are shipped from Steam E Limited
3. Any warranty claim must be processed and managed by the seller of the Steam-e machine if the
machine was not sold directly to the end user by Steam E Limited. The seller must cooperate with
Steam E Limited in arranging any repairs, including using only genuine Steam-e® parts. Only approved
Steam E Limited trained operatives can carry out repairs and complete warranty related works on
Steam-e® machinery. Any person, business or organization that attempts to repair, service or interfere
with the internal workings of a Steam-e® machine(s) immediately invalidates the manufactures
warranty.
4. In the event that the seller of the Steam-e® machinery is no longer able to fulfil their obligations, contact
Steam E Limited, with the full details of the issue / claim, proof of purchase and your full contact and
business details.
5. A warranty claim will be processed only in relation to the part which is found to be faulty and not to the
complete machine unless it has been affected by that part(s) failure.
6. Steam E Limited will supply the seller the part(s) to complete a warranty repair after the machinery or
part has been returned to the manufacturer for a complete inspection and manufacturers report, if
Steam E Limited deem this to be appropriate or a requirement.
7. Warranty claims and subsequent issues / damages cannot be accepted if they are found to be the result
of fair wear and tear, misuse, abuse or an unauthorized interference / attempted repair by an untrained /
unauthorized person, business or organization.
8. Steam E Limited reserve the right to charge for unnecessary work carried out by them because of an
invalid claim.
9. No variation of the warranty can be made or implied by Steam E Limited or any of its re-sellers /
distributers unless explicitly authorized by the Managing Director of Steam E Limited.
