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TERMS, CONDITIONS AND WARRANTY
Privacy Policy:
Steam E Limited
will not disclose buyer’s information to third parties. See our privacy policy.
Returns Policy:
If for any reason there is a problem with your purchased item, please contact Steam E Limited immediately:
Carriage charges are non-refundable. When returning your item please choose a suitably packed, insured and
traceable carriage method. We do not compensate for items being returned that are damaged or lost due to
incorrect packaging or handling by the dispatcher or carrier. Goods must be returned within 7 days of
authorization.
It is the custom
er’s responsibility to pay for postage and packing when returning an item unless we delivered the
item to you in error, or if the item was damaged or defective when you received it. Proof of postage is required. It
is extremely important that you quote your order number and machine serial number to ensure a prompt
response from us regarding any refund for or replacement of a returned item. If Steam E Limited offer a collection
service, the collection is only insured to the sum of £100. If an item collected by Steam E Limited is damaged due
to incorrect packaging, fluid being left in the machine or damage by the courier, Steam E Limited reserve the right
to pass the costs for repair to the customer.
NOTE: A returns form must be completed before sending any products back to Steam E Limited.
If an item is damaged upon arrival with the customer who placed the order, we will arrange collection and a
subsequent replacement will be provided. Faulty items still under warranty will in most cases be collected,
repaired and returned. If the item is uneconomic to repair a replacement will be issued.
Refund Policy:
Steam E Limited does not issue refunds for items purchased in error. If we should elect to provide you with a
refund, we expect the item to be returned at the
customer’s expense. The product must be unused and complete
with all original packaging. It must also be in a condition suitable for re-sale. For items purchased in error we will
charge a restocking fee of 20% of the original cost of the item(s). This covers any expenses that have been
incurred.
Distance selling regulations stipulate that you are entitled to a 7-day cooling off period for returning items. Once
the item is used, you will be deemed to have accepted the item sent to you and therefore it will not be returnable.
Business-to-Business transactions do not apply.
Suitability of Goods:
It is your responsibility to ensure that the correct items and model are ordered for your purpose.
Online Images of Products:
Some product images that feature on the steam-e.com website may vary slightly from that of the actual product
delivered, due to the need for designers and developers of products to consistently strive to improve and update
the products.
Help and Questions:
If you have any questions, please get i
n touch with us. Contact details can be found on the ‘Contact Us’ section
