STC Smartscan NG2, Руководство пользователя

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May 2021, SmartScanNG² User's Guide for Wayside Enclosure Components, EUD-2018086-00 Rev.3
11.3 Reporting Problems or Suggestions
If you have any problems, suggestions, or questions related to STC equipment, telephone the
Engineering Department at the telephone number above. When calling, state the equipment
you're calling about. Your call will then be directed to the right person.
11.4 Ordering Spare Parts
If you need any spare parts to support STC equipment, telephone or fax the Sales
Department at the telephone numbers above.
When calling, state that you're calling to order parts. Your call will then be directed to the right
person. When placing the order, reference the STC part numbers listed in this guide.
However, if you don't have the part numbers, the sales staff can obtain them for you and
provide you with current pricing and availability.
When faxing, include:

Purchase Order Number for the order or credit card number (to be charged) with its
expiration date.

Complete address where the parts are to be shipped.

Complete address where the invoice is to be mailed.

Name and telephone number of the person who should be contacted to answer
questions about the order.

Your fax number, if available.

For each item ordered, part number, complete description, and quantity needed.
11.5 Checking on Shipments and Orders
If you need to check on the status of any shipment or order, telephone or fax the Sales
Department at the telephone numbers above.
When calling, state that you're checking the status of a shipment or order. Your call will then
be directed to the right person. Have your Purchase Order Number ready when you call.
However, if you don't have the order number, the sales staff can locate your order number and
provide you with the status of the shipment or order.
When faxing, include:

Purchase Order Number for the shipment or order being checked.

Name and telephone number of the person who should be contacted after the order
status is checked.

Your fax number, if available.