Spirit P8Q67-M-DO, Руководство пользователя, Страница: 140 / 176

Spirit P8Q67-M-DO (Eng) Rev 1
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The environment
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Hardware
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Software
The environment includes the temperature where the system is located, the humidity, the
electrical load on the same circuit the system is on, the quality of the power received
(surprisingly not always clean or in sufficient amount), the amount of static electricity
around the system, the amount of dust in the air (resulting in heat issues), etc…
Hardware includes components that fail for various reasons.
Software includes drivers that translate
application instructions into hardware instructions.
These drivers may be faulty or may conflict with some versions of various applications.
Software applications may also be faulty or configured for different hardware or platforms.
These types of problems usually require new drivers or re-installation of known good
drivers. Occasionally, the software application needs to be removed and re-installed or the
system needs to be re-imaged (if an image is available).
Most of this troubleshooting manual is focusing on the hardware causes of failure since the
other two causes rely so heavily on factors that change from system to system.
Steps to troubleshooting:
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Try to reproduce the problem.
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Document what has changed recently or what new task was attempted prior to the
problem showing up. Was new hardware or software added just prior to the problem
showing up? If so, try to remove that hardware or software.
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Make sure that all devices (computer and peripherals) have power and are turned
on. This may sound too simple but has resolved many issues.
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Document any error message or beep code.
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Has the system configuration been changed? Is it correct?
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Has the boot sequence been changed? Are you booting from the desirable source?
If you have gone through the above checklist and your system still does not function
properly, check the following pages. The following instructions will help you solve some
common problems.
How to Place a Service Call
Northern Micro provides support for your Spirit system from coast to coast. This section
features our main service calls procedures.
Via telephone
Customers can contact our National Call Centre at 1-800-563-1007 (extension 241) .
Our regular business hours are Monday to Friday from 8:00AM-5:00PM.