GB
GB
45
8. GENERAL WARRANTY CONDITIONS
8.1 AREA OF APPLICATION
These standard warranty terms apply for the contractual relationship between
the manufacturer, Spartherm Feuerungstechnik GmbH, and the dealer/distribu-
tor. These warranty conditions are not identical to those warranty terms govern-
ing relations between the dealer or distributor and his customers.
8.2 GENERAL INFORMATION
This product has been manufactured in compliance with current standards of
quality control. The materials used have been carefully selected and - like our
entire production process - are subject to on-going quality control. Specialist
knowledge is required when assembling and installing the product. The product
must, therefore, only be installed and commissioned into service by specialist
technical staff, in compliance with current statutory provisions.
8.3 WARRANTY PERIOD
The standard warranty terms only apply within Germany and the European Union.
The warranty period and scope of the warranty are ensured within the framework
of these conditions outside the statutory warranty which remains unaffected.
Spartherm Feuerungstechnik GmbH takes over a 5-year guarantee in respect of:
Main carcass of fireplace inserts
Main carcass of fireplace stoves
Main carcass of fireplace cassettes
Main carcass of fireplace doors
Spartherm Feuerungstechnik GmbH offers a 24-month guarantee in respect of
the sliding door mechanism, operating components such as handles, setting
levers, shock absorbers, electrical and electronic components such as fans,
rotational speed controllers, the manufacturer's original spare parts, all items
purchased as additional extras and all safety appliances.
Spartherm Feuerungstechnik GmbH offers a 6-month warranty on wear parts in
the fire area, e.g. chamotte, vermiculite, fire grates and glass ceramic.
8.4 WARRANTY REQUIREMENTS
The warranty period shall begin on the date, on which the product is delivered to
the dealer / distributor. Invoices or delivery notes may be used as confirmation
of the warranty commencement date. The warranty certificate for the product
must be presented by the claimant upon making a warranty claim.
Spartherm Feuerungstechnik GmbH is not obliged to satisfy any claim if such
documentation is not presented.
8.5 EXCLUSIONS FROM THE WARRANTY
This warranty does not cover:
• Wear to the product
• Fireclay/vermiculite: natural products which expand and contract upon
exposure to any heating process. This can cause cracks to appear. The com-
bustion chamber linings will remain fully functional, provided they are still in
position and are not broken.
• the upper surfaces: discolouration of the coating or galvanic upper surfaces,
due to excessive thermal loading or over-heating.
• The vertical sliding mechanism: Failure to comply with installation guide-
lines, resulting in over-heating of the guide rollers and bearings.
• The gaskets and seals: Reductions in sealing strength due to seal hardening
as a result of thermal loading.
• The glass ceramics: Soiling, due to soot or other burnt-on combustion mate-
rials and visual deterioration due to thermal loading.
• Careless transportation and/or incorrect storage:
• Inappropriate or careless handling of fragile components, such as glass or
