Ui24R User Manual
APPENDIX 02: SYSTEM FAQ
SYSTEM FAQ-Touch screen
APP02: SYSTEM FAQ
Touch connection issues:
The Ui24R requires that the touch screen information be passed via a USB cable to one of the USB A con-
nections.
Each screen has it’s own USB ID number called VID and PID, in some instances even the same model
may have a different VID and PID depending on which country it was purchased from.
We have implemented several such ID’s in the Ui24R but it is impossible for us to know all the ID number
and all the screen that may be available at a future time.
In such cases please contact support and email your VID and PID, Screen model and version to Soundcraft
support so we can add it to the firmware of the Ui24R.
Linux: Just run in the terminal and find details of your stick
lsusb
MAC OS:
system_profiler SPUSBDataType
Windoes PC:
Open the “Device Manager”.
Find the USB device, VID and PID which you want to define.
After clicking the right button, select “Properties”
In the resulting window, select the tab “Data” and,
if necessary,
choose from the drop-down list line “Device Instance Id”
Please email this information to the Soundcraft Support email
address.
