June 2020
|
Solar Stik
®
, Inc.
72
|
SYSTEM SETUP AND OPERATION GUDIE FOR THE 1 kW HYBRID POWER SYSTEM (HPS)
PRELIMINARY DRAFT
Return Material Authorization
If Customer believes a Product is defective, a Return Material Authorization (RMA) number must be
obtained from Solar Stik prior to shipment of such Product back to Solar Stik. The RMA number
must appear on all packages returned to Solar Stik and be referred to in all related correspondence.
Return shipment of the Product for which damages are claimed shall be at Customer’s expense,
and such Products shall not be returned, repaired, or discarded without Solar Stik’s written
consent. Returned Products will be subject to inspection and final determination as to whether or
not any adjustment is due. If the inspection shows the warranty for the Product is breached, the
provision of WARRANTY (below) will apply. Solar Stik advises that Customer order recommended
spares and maintenance parts, especially for critical OCONUS operations. Otherwise Customer
may experience system downtime during the return and inspection of nonworking components.
Warranty
1
Solar Stik warrants, unless otherwise agreed to between buyer and seller (Solar Stik, Inc.), for
a period of one (1) year from Solar Stik’s delivery of such Products, the Products shall be free
from defects in materials and workmanship and shall conform to the contractual specifications
or to specification sheet of the Product. This warranty does not cover defects or failure caused
by improper handling, storage, maintenance, or repair or by any modification, misconnection,
abuse, abnormal use of such Products (inter alia, overloading or overcharging) or use not
complying with Solar Stik’s user manual provisions if any.
2
Warranty claims must be made to Solar Stik immediately after discovering the defect and within
the warranty period or are forever waived.
3
The foregoing warranty is exclusive of any other warranties, express, implied or statutory.
In particular, this warranty shall not apply to failure arising from defect in design when the
design has been completed in part by the Customer or a third party. Unless otherwise agreed,
the warranty shall not apply to the compliance of Products to Customer’s needs. Should the
Products warranty be breached, Customer’s exclusive remedy against Solar Stik, and Solar
Stik’s sole obligation, shall be limited to, at Solar Stik’s option, repairing or replacing the
defective Products.
4
The Product shall be considered defective if the failure may be duplicated by Solar Stik, it being
understood nonconformity shall be determined by reference to the contractual specifications
applicable to the allegedly defective Products.
Warranty and Returns
