
Using Sokkia Software With Your Receiver
3
P/N: 1006148-01
Introduction
Using Sokkia Software With Your Receiver
Use the Sokkia Atlas receiver in conjunction with the Sokkia Receiver Utility (SRU) and MAGNET
®
Field
applications for a precision positioning solution. Sokkia software enables you to configure the receiver and other
external devices, manage files, collect data, and perform survey and construction work flows.
The Sokkia Receiver Utility (SRU) is a hardware configuration software for receivers and peripheral devices. You
can install it on desktop computers and data controllers, and is available on the Sokkia Support website:
http://sokkiasupport.com/.
MAGNET
®
Field software for data controllers provides real-time communication, cloud storage, data collection
and exchange, and field solutions, such as topo, staking, roads, calculations, and more.
Getting Technical Support
Before contacting a Sokkia customer representative about any problems with the receiver, see “Troubleshooting”
on page 38 for some solutions that may fix the issue.
Contact your local Sokkia dealer or visit the Sokkia Support website (http://sokkiasupport.com/) for technical
support.
When contacting Sokkia for technical assistance, provide the following information for better and faster service:
1. A description of the following:
– Field operation that was being performed when the problem occurred
– Details of the unexpected behavior, symptoms, and any error messages that precede or follow the
problem
– Problem occurrence frequency or patterns
2. Receiver information and configuration settings. For receiver information, click Information in SRU,
select Save to File, enter a file name, and save it to the computer.
3. Specifications of mobile devices and computers used in the field or office exhibiting the problem. These
specifications should include model information, version number, operating system information, memory
and storage capacity, etc.
4. Information about the system software, including the version number and steps to reproduce the problem.
5. A description of the field environment and/or observation conditions when the problem occurred.
Website
The Sokkia website provides current information about Sokkia’s line of products. The support area of the website
provides access to Sokkia field and office software, manuals, frequently asked questions, and so forth. To access
the Sokkia website, visit www.sokkia.com.
The Sokkia Support website also provides complete support, such as news, updates, reminders, training, live
Webinars, and customer service to help you get the information you need.
For more information, visit: http://sokkiasupport.com/.
For quick and effective support, provide a detailed description of the problem.