12
Symptom
Cause
Solution
No power to controller
(No beep when plugged into
outlet)
Not plugged into outlet
Plug into power source.
House breaker tripped
Reset breaker.
Bad connection at controller
Unplug connection and reconnect. Reference Controller access/replace-
ment instructions.
Controller fuse blown
Reference “Controller Fuse Replacement” instructions.
Faulty controller
Call SmokeHollow® for replacement. Reference “Controller Access/Re
-
placement” instructions.
Power light not on
(Controller beeps when
plugged in)
Appliance not powered on
Press on/off button.
Controller fuse blown
Reference “Controller Fuse Replacement” instructions.
Faulty controller
Call SmokeHollow® for replacement. Reference “Controller Access/Re
-
placement” instructions.
No display on controller
(Power light is on)
Appliance not powered on
Press on/off button.
Faulty controller
Call SmokeHollow® for replacement. Reference “Controller Access /
Replacement” instructions.
Heating light not on
Grill in smoke cycle
Smoke light will be on. Once grill has completed the set smoke cycle the
grill will change to the cook cycle and the heating light will turn on for
the duration of the cook cycle.
Cook cycle not set
Set Temp and Time per operation instructions.
Faulty controller
Call SmokeHollow® for replacement. Reference “Controller Access /
Replacement” instructions.
Smoking light not on
Grill in cook cycle
Grill has completed the set smoke cycle and has changed to the cook cycle
and the Heating light is on. Smoke light is only on during the smoke cycle.
Smoke cycle not set
Set Time per operation instructions.
Faulty controller
Call SmokeHollow® for replacement. Reference “Controller Access /
Replacement” instructions.
Element not on
The element is only on during the intial
ignition or reignition of the pellets
Reference “Element Check” instructions.
Bad connection to controller
Unplug connection and reconnect. Reference “Controller Access / Re
-
placement” instructions.
Faulty element
Call SmokeHollow® for replacement. Reference “Element Access / Re
-
place element instructions.
Meat probe does not read on
controller / Error code: “ERR1”
Bad connection at “probe 1”
Unplug connection and reconnect to controller at “probe 1.” Press
“PROBE” button to scroll back to “probe 1”, if ERR1 is still displayed
proceed to next solution.
Faulty meat probe
Plug meat probe into “probe 2” and scroll back to “probe 2.” If ERR2 is
displayed meat probe is faulty, call SmokeHollow® for replacement.
Faulty controller
If meat probe is found to be good from the above 2 solution steps, call
SmokeHollow® for replacement.
Meat probe does not read on
controller / Error code: “ERR2”
Bad connection at “probe 2”
Unplug connection and reconnect to controller at “probe 2.” Press
“PROBE” button to scroll back to “probe 2”, if ERR2 is still displayed
proceed to next solution.
Faulty meat probe
Plug meat probe into “probe 1” and scroll back to “probe 1.” If ERR1 is
displayed the meat probe is faulty, call SmokeHollow® for replacement.
Faulty controller
If meat probe is found to be good from the above 2 solution steps, call
SmokeHollow® for replacement controller. Reference “Controller Access
/ Replacement” instructions.
Meat probe temp is not accurate
Meat probe has residue build up on it Clean meat probe.
Perform meat probe calibration test
Reference “Meat Probe Temperature Verification” instructions. Meat probe has
a +/- 5°F (2.78°C) tolerance. Clean meat probe before performing verfication.
Faulty meat probe
Call SmokeHollow® for replacement.
Toubleshooting Guide
