C H A P T E R 6
Troubleshooting your interactive whiteboard system
51
Your image doesn’t fit the interactive whiteboard
If you’re using a SMART UF70w projector with a wide screen interactive whiteboard, verify that
you’re using the correct aspect ratio mode for the interactive whiteboard:
Interactive whiteboard
Aspect ratio mode
SMART Board 685 interactive whiteboard
16:10
SMART Board 690 interactive whiteboard
16:9
You can set the aspect ratio mode using the Native DLP Resolution setting in the Projector
Functions menu (see
The image from your connected laptop computer isn’t projected
Laptop computer settings can interfere with projector operations.
Some laptop computers deactivate their screens when you connect a secondary display device.
Refer to your computer’s manual for details on reactivating the computer's display screen.
Unaligned projected image
Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment
errors can occur when you mount your interactive whiteboard system on an uneven surface or a
wall that has obstructions, or if you swivel the projector too far from the vertical centre of your
interactive whiteboard.
Use the instructions in the
SMART Board 660i5,680i5, 685i5 or 690i5 interactive whiteboard
system installation guide
) to eliminate most image alignment issues.
The projector image can slip if the projector is moved often or installed in a location prone to
vibration, such as next to a heavy door. Follow these precautions to help prevent the image from
becoming misaligned:
l
Make sure that the installation wall is plumb and square and doesn’t move or vibrate
excessively.
l
Make sure that there are no obstructions behind the projector’s wall-mounting bracket and
that the bracket is firmly secured to the wall according to the installation instructions.
l
Adjust the projected image. See the included
SMART Board 660i5,680i5, 685i5 and 690i5
interactive whiteboard system installation guide
) and
Resolving audio issues
The projector does have integrated speakers, you can connect an external audio system to the
audio output connector in the projector’s connection panel such as the SMART SBA-L projection
audio system (
)
If no sound is coming from your external audio system, perform the following procedure.
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