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12 Troubleshooting

SMA Solar Technology AG

Operating manual

SHP-US-20-BE-en-10

Event number

Message, cause and corrective measures

10255

[Interface]: Network load OK

The network load has returned to a normal range after being busy.

10282

[User group]-Login via [protocol] locked

After several incorrect login attempts, login has been blocked for a limited
time. In this case, the User login will be blocked for 15 minutes, the
Grid Guard login for 12 hours.

Corrective measures:

• Wait until the given time has expired and then retry login.

10339

Webconnect enabled

10340

Webconnect disabled

10341

Webconnect error: no connection

10343

Webconnect error: Default gateway not configured

10344

Webconnect error: DNS server not configured

10345

Webconnect error: No reply to DNS request |xx|

10346

Webconnect error: Unknown SIP proxy |xx|

10347

Webconnect error: Unknown STUN server [xx]

10348

Webconnect error: No reply to request to STUN server

10349

Webconnect error: No reply to SIP option packs

10350

Webconnect error: Registration rejected by SIP registrar

10351

Webconnect error: Unknown SIP registrar |xx|

10352

Webconnect error: Faulty communication

10353

Webconnect error: registration of the SIP registry has not responded

10502

Active power limited AC frequency

10517

Dynamic active power limitation started.

10518

Dynamic active power limitation terminated.

10520

Supplied power: |xx| W (permitted value: |xx| W)

10521

Active power was limited today for |xx| minutes.

10525

Inverter does not respond to active power limitation.

10528

Login for NSD function on device |xx| failed

10901

Start self-test [xx]

10902

Uac RPro [xxx] V

Содержание SHP 125-US-20

Страница 1: ...SMA SUNNY HIGHPOWER SHP US 20 BE en 10 Version 1 0 ENGLISH Operating manual SUNNY HIGHPOWER PEAK3 US...

Страница 2: ...er some statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been made to make this document complete accurate and up to date Reade...

Страница 3: ...ditionally Required Materials and Equipment 16 5 Product Overview 18 5 1 Product Description 18 5 2 Symbols on the Product 18 5 3 Interfaces and Functions 19 5 4 LED Signals 20 6 Mounting and Preparin...

Страница 4: ...meters 53 9 8 Configuring the Country Data Set 54 9 9 Configuring the Modbus Function 55 9 10 Saving the Configuration in a File 55 9 11 Adopting a Configuration from a File 56 9 12 Updating the Firmw...

Страница 5: ...wledge of all applicable laws standards and directives Knowledge of and compliance with this document and all safety information 1 3 Content and Structure of this Document This document describes the...

Страница 6: ...6 Typographies in the Document Typography Use Example bold Messages Terminals Elements on a user interface Elements to be selected Elements to be entered Connect the insulated conductors to the termin...

Страница 7: ...bout how to activate and to set the grid supporting fea tures according to UL 1741 SA Technical Information Parameters and Measured Values Overview of all inverter operating parameters and their confi...

Страница 8: ...er consult the technical information Important Requirements for Medium Voltage Transformers under www SMA Solar com No galvanic isolation The product is not equipped with a transformer and therefore h...

Страница 9: ...The type label must remain permanently attached to the product 2 2 IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This section contains safety information that must be observed at all times whe...

Страница 10: ...sulation only Do not touch any parts of the substructure or frame of the PV array Do not connect PV strings with ground faults to the inverter Ensure that no voltage is present and wait five minutes b...

Страница 11: ...inst reconnection Disconnect the PV array from the product via an external disconnection device WARNING Risk of fire due to failure to observe torque specifications on live bolted connections Failure...

Страница 12: ...es are below freezing the enclosure seals can be damaged Moisture can penetrate the product and damage it Only open the product if the ambient temperature is not below 5 C 23 F If a layer of ice has f...

Страница 13: ...a measurement range designed for the maximum AC and DC voltage of the inverter Electrical installations for North America All installations must conform with the laws regulations codes and standards a...

Страница 14: ...L O M N H J B I Figure 1 Components included in the scope of delivery Position Quantity Designation A 1 Inverter B 1 Mounting template C 2 Mounting bracket D 2 Button head screw M8x105 E 2 Button head...

Страница 15: ...ery SMA Solar Technology AG Operating manual SHP US 20 BE en 10 15 Position Quantity Designation O 2 M6x16 combined screw P 1 Quick reference guide production test report supplementary sheet with the...

Страница 16: ...ller with suitable re ducer bush for AC connection 1 Only necessary if AC cables must be laid in one conduit Conduit trade size 19 05 mm 0 75 in or smaller with suitable reducer bush for network conne...

Страница 17: ...r Allen key AF8 1 Used for connecting L1 L2 an L3 Measuring device with a measurement range designed for the maximum AC and DC voltage of the inverter 1 For verifying that no voltage is present Curren...

Страница 18: ...abel The type label clearly identifies the product The type label must remain permanently attached to the product You will find the following informa tion on the type label Device type Model Serial nu...

Страница 19: ...nterfaces and functions User interface for monitoring and configuration The product is equipped as standard with an integrated webserver which provides a user interface for configuring and monitoring...

Страница 20: ...SA 2016 09 07 to be compliant with the source requirements documents of the states available at the time For connecting the inverter to the utility grid no additional grid monitoring equipment is nece...

Страница 21: ...tility grid The red LED is glowing Event occurred If an event occurs a distinct event message and the corresponding event number will be displayed in addition on the inverter user inter face or in the...

Страница 22: ...ation site can be exposed to direct solar irradiation There is however the possibility that the product reduces its power output to avoid overheating due to high temperatures All ambient conditions mu...

Страница 23: ...0 3 450 6 17 7 500 550 19 7 21 7 40 60 1 57 2 36 50 80 2 3 15 Figure 3 Dimensions of the profile rails and the clamping range of the mounting bracket dimensions in mm in Center of gravity 376 7 14 8 3...

Страница 24: ...for the inverter the following requirements for clearances should be observed This will prevent the inverter power output from being reduced due to excessive temperatures However smaller clearances a...

Страница 25: ...9 7 500 19 7 500 19 7 500 19 7 500 19 7 200 7 9 Figure 6 Recommended clearances Dimensions in mm in 6 2 Overview of Connecting Plate A B C Position Designation A Entry for the network cables for 19 05...

Страница 26: ...ected are de energized Wear suitable personal protective equipment for all work on the product CAUTION Risk of injury due to weight of product Injuries may result if the product is lifted incorrectly...

Страница 27: ...ng bracket TX40 torque 12 Nm 2 Nm 106 in lb 17 7 in lb 6 Clip the mounting template into the mounting brackets 7 Align the cable conduits by means of the mounting template and shorten if necessary Tak...

Страница 28: ...turn the screwdriver through 90 This ensures that the transport handles are securely tightened 90 4x 14 If the inverter is to be hooked into the mounting brackets by means of a hoist screw the eye bo...

Страница 29: ...mounting bracket M8x16 TX40 12 Nm 2 Nm 106 in lb 17 7 in lb 20 Remove all four transport handles from the threaded holes If necessary insert a screwdriver into the holes on the transport handle and u...

Страница 30: ...tion Area D B E C A F Figure 7 Connection areas in the interior of the product Position Designation A Equipment grounding terminal for the equipment grounding conductor of the PV array B Cable for DC...

Страница 31: ...copper cable 10 mm to 50 mm 1 0 AWG to 6 AWG Cable cross section grounding conductor when using aluminium cable 25 mm to 50 mm 1 0 AWG to 4 AWG Maximum permissible temperature 90 C Requirement A suita...

Страница 32: ...6 in lb 1 2 3x 9 Ensure that the correct conductors are assigned to the terminals 10 Make sure that all conductors are securely in place 7 3 Connecting the Network Cables DANGER Danger to life due to...

Страница 33: ...ere required Field assembly RJ45 connector Laying the cables Figure 8 Interior view of the product with laying plan for network cables Procedure 1 DANGER Danger to life due to electric shock Disconnec...

Страница 34: ...work e g via a router or connect all present inverters in the system to each other in line topology and connect the first or last inverter in the line to the local network 7 4 Connecting the PV Array...

Страница 35: ...l cleaning agent Press tool DC connection overview E C A B D Figure 9 DC connection overview for the connection of one PV combiner box Position Designation A Pre harnessed connection cable with termin...

Страница 36: ...tors 5 Remove any cable remnants from the product 6 Remove the fixing of the pre harnessed DC cables from the product 7 Clean the contact surfaces of all terminal lugs using a clean cloth and ethanol...

Страница 37: ...ect the inverter configuration option Please note that the SMA Grid Guard code for changing the grid relevant parameters must be available after completion of the first ten feed in hours or installati...

Страница 38: ...p phase begins All three LEDs go out again after approximately 90 seconds Depending on the available power the green LED pulses or is continuously illuminated The inverter is feeding in 4 If the green...

Страница 39: ...configuration Offers the option of skipping the inverter configura tion and go directly to the user interface not recom mended D Checkbox Allows you to choose not to have the displayed page displayed...

Страница 40: ...m a File You can adopt the inverter configuration from a file To do this there must be an inverter configuration saved to a file Procedure 1 Select the configuration option Adopting configuration from...

Страница 41: ...the inverter The basic procedure for changing operating parameters is explained in another section see Section 9 7 Changing Operating Parameters page 53 SHP 125 US 20 Parameter name Value range Defaul...

Страница 42: ...onitoring median min threshold trip time Un dervoltage Fast maximum time 100 ms to 60000 ms 160 ms Voltage monitoring of lower minimum threshold as RMS value 216 V to 480 V 240 V Voltage monitoring of...

Страница 43: ...e for reconnec tion 216 V to 480 V 424 V Max voltage for reconnec tion 480 V to 638 V 508 V Grid nominal voltage 422 V to 528 V 480 V SHP 150 US 20 Parameter name Value range Default value Voltage mon...

Страница 44: ...ring of me dian minimum threshold Un dervoltage Fast 270 V to 600 V 300 V Voltage monitoring median min threshold trip time Un dervoltage Fast maximum time 100 ms to 60000 ms 160 ms Voltage monitoring...

Страница 45: ...uency maximum time 0 ms to 300000 ms 160 ms Frequency monitoring me dian minimum threshold 44 Hz to 60 Hz 57 Hz Frequency monitoring me dian minimum threshold tripping time 0 ms to 300000 ms 160 ms Vo...

Страница 46: ...ng of grid relevant settings after completion of the first ten feed in hours or installation assistant see Application for SMA Grid Guard Code at www SMA Solar com IP address of the inverter Standard...

Страница 47: ...The product must be integrated into the local network Tip There are various methods of integrating the product into the local network with the aid of the installation assistant An end device e g compu...

Страница 48: ...ser interface does not match the system password in the communication product the inverter cannot be reached by the communication product A uniform password is assigned for all Speedwire devices in th...

Страница 49: ...9 Operation SMA Solar Technology AG Operating manual SHP US 20 BE en 10 49 9 3 Start Page Design of the User Interface C B E F D A Figure 11 Design of the user interface s start page example...

Страница 50: ...Error present at the same time only the Error will be displayed Device configuration Various settings for the inverter can be made here The selection available is dependent on which user group you are...

Страница 51: ...on the current status of the PV sys tem Device status Displays whether the inverter is currently in a fault free operating state or whether there is an Error or Warning present Current power Displays...

Страница 52: ...ighlighted in blue B User information Information about the current configuration step and the setting options of the configuration step C Configuration field You can make settings in this field Requi...

Страница 53: ...ortal Cluster Controller you can also assign a new password for the user group Installer via the communication product The password for the user group Installer is also the system password If you assi...

Страница 54: ...ed by the inverter As long as the inverter has not yet received and accepted the settings the hourglass symbol will continue to be displayed on the user interface The settings will be accepted when th...

Страница 55: ...or devices in your PV system To ensure data security take appropriate protective measures such as Set up a firewall Close unnecessary network ports Only enable remote access via VPN tunnel Do not set...

Страница 56: ...ile 6 Follow the instructions in the dialog 9 12 Updating the Firmware If no automatic update is set for the inverter in the communication product e g SMA Data Manager Cluster Controller Sunny Portal...

Страница 57: ...of the inverter Requirements The inverter must be connected to the Internet Procedure 1 Open the user interface see Section 9 1 page 46 2 Log into the user interface as an Installer see Section 9 2 p...

Страница 58: ...ring devices with a measurement range designed for the maximum AC and DC voltage of the inverter Procedure 1 Disconnect the AC circuit breaker and secure it against reconnection 2 Disconnect the DC te...

Страница 59: ...e terminal and ground as well as between the negative terminal and ground on the DC surge protection devices using a suitable measuring device To do so insert a test probe maximum diameter 2 5 mm 0 07...

Страница 60: ...1 Cleaning the Inverter NOTICE Damage due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the product and all its components only with a cloth mo...

Страница 61: ...lable at www SMA Solar com 2 Activate the user interface see Section 9 1 page 46 3 Enter the PUK instead of the password into the field Password 4 Select Login 5 Call up the menu Device Parameters 6 S...

Страница 62: ...g limits If the grid voltage is permanently within the permissible range and this message is still displayed contact Service 301 Grid fault The ten minute average value of the grid voltage is no longe...

Страница 63: ...rating parameters with Service see Section 17 page 94 401 404 Grid fault The inverter has disconnected from the utility grid A stand alone grid or a very large change in the power frequency was detect...

Страница 64: ...94 601 Grid fault The inverter has detected an excessively high proportion of direct current in the grid current Corrective measures Check the grid connection for direct current If this message is dis...

Страница 65: ...ed country data set or the value of a parameter you have set does not correspond to the local requirements The inverter cannot connect to the utility grid Corrective measures Ensure that the country d...

Страница 66: ...ray has been correctly rated or contact the installer of the PV array If this message is repeated frequently contact the Service 3501 Insulation failure Check generator The inverter has detected a gro...

Страница 67: ...device The cause must be determined by the Service Corrective measures Contact the Service 6501 6502 Self diagnosis Overtemperature The inverter has switched off due to excessive temperature Correctiv...

Страница 68: ...not found or is defective Loading the parameter file has failed The inverter continues to feed in Corrective measures Copy the parameter file to the correct folder again 7106 Update file defect The up...

Страница 69: ...ing of the update conditions was not successful The firmware update package is not suitable for this inverter 7331 Update transport started Update file is being copied 7332 Update transport successful...

Страница 70: ...able to import a configuration Corrective measures Log in as Installer Import configuration file again 7350 Transfer of a configuration file has started The configuration file is being transferred 735...

Страница 71: ...the rear of the enclosure and the air ducts on the top using a soft brush Ensure that the inverter has sufficient ventilation Ensure that the ambient temperature 35 C 95 F has not been exceeded Ensure...

Страница 72: ...nnection to the system manager is intact and that no cables are damaged or that no plugs have been pulled 9002 SMA Grid Guard code invalid The SMA Grid Guard code entered is incorrect The operating pa...

Страница 73: ...e the query intervals If necessary reduce the number of devices in the network 10249 Interface network overloaded The network is overloaded There is no data exchange between the devices Corrective mea...

Страница 74: ...transfer rate has changed The cause for the status 10 Mbit can be a defective plug a defective cable or the pulling or plugging of the network connector Corrective measures if the status is 10 Mbit E...

Страница 75: ...DNS server not configured 10345 Webconnect error No reply to DNS request xx 10346 Webconnect error Unknown SIP proxy xx 10347 Webconnect error Unknown STUN server xx 10348 Webconnect error No reply to...

Страница 76: ...sfully The parameter changes were successfully adopted 27107 Update file OK The update file found is valid 27301 Update communication The inverter is updating the communication component 27302 Update...

Страница 77: ...ay still be live Touching live parts and cables results in death or lethal injuries due to electric shock Disconnect the product from voltage sources and make sure it cannot be reconnected before work...

Страница 78: ...the PV array The insulation resistance can only be measured with a suitable device for safe disconnection and short circuiting of the PV array If no suitable device is available the insulation measur...

Страница 79: ...ection 8 2 page 37 12 5 Activate the diagnostic function in the event of a defective Speedwire communication If several Speedwire devices in line topology are connected to each other in the system and...

Страница 80: ...SMA Data Manager in the system the inverter can indicate signal whether the Speedwire communication is working properly or if there is a problem by the red LED flashing The diagnostic function can onl...

Страница 81: ...e 4 NOTICE Damage to the fan due to compressed air Clean the fans with a soft brush a paint brush or a damp cloth 5 If the cooling fins are dirty clean them using a soft brush 6 Insert the locking tab...

Страница 82: ...ransport the product using the carrying handles or hoist Take the weight of the product into account Use all carrying handles provided during transport with carrying handles Do not use the carrying ha...

Страница 83: ...protection elements against contact from the terminal lugs for the DC connection To do so unlock the side brackets 2x 5 Remove the DC cable connection Loosen the hex nuts AF10 and remove the combined...

Страница 84: ...s so that they are perfectly straight If the transport handles are not screwed in straight this can make it more difficult or even impossible to unscrew them later on and can damage the taps to the ex...

Страница 85: ...screwdriver into the holes on the transport handle and use the screwdriver to remove the transport handle 4x 17 If the inverter is to be stored or shipped pack the inverter and the wall mounting brac...

Страница 86: ...age 82 3 Remove the transport cover which is located in the housing opening of the replacement unit instead of the connecting plate and use it for the defective product 4 Secure the pre configured DC...

Страница 87: ...sh a connection to the user interface see Section 9 1 page 46 9 On the Configure inverter page select the Adopt configuration from file configuration option and load the saved configuration file of th...

Страница 88: ...current into the PV array 0 A 0 A Number of independent MPP trackers 1 1 Number of inputs 1 1 The topology prevents a reverse current from the inverter in the system AC output SHP 125 US 20 SHP 150 U...

Страница 89: ...current Limits of accuracy of power ac tive reactive measurement 5 of the nominal AC power 5 of the nominal AC power Limits of accuracy of power fac tor measurement 0 01 0 01 Limits of accuracy of tim...

Страница 90: ...he default value The value can be configured via parameters General Data Width x height x depth without feet and without disconnectors 770 mm x 830 mm x 444 mm 30 3 in x 32 7 in x 17 5 in Weight with...

Страница 91: ...ce with IEC 60721 3 4 Class 2K3 Temperature range 40 C to 70 C 40 F to 158 F Equipment DC connection Terminal lugs AC terminal Screw terminals Torques Screws of mounting bracket M8x105 TX40 12 Nm 2 Nm...

Страница 92: ...a SMA Solar Technology AG Operating manual SHP US 20 BE en 10 92 Data Storage Capacity Daily energy yields 63 days Daily yields 30 years Event messages for users 1024 events Event messages for install...

Страница 93: ...t brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement NOTE This equipment has been tested and found to comply with the limits for a Class A digita...

Страница 94: ...V modules Use the name of the system in Sunny Portal if available Access data for Sunny Portal if available Special country specific settings if available Detailed description of the problem United St...

Страница 95: ......

Страница 96: ...www SMA Solar com...

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