Problem Possible
Reason
Solution
Unit will not turn on
Battery empty
Invalid operation
Recharge for at least 4 hours; Switch player off and
then ON (and Press Play for 7 seconds).
Auto off
Battery shortage;
Recharge; Go to System Setup
→
Power Mode
USB in, but NO Removable
Disk (computer does not
recognize the player)
Battery empty
USB wire damaged
USB disabled by PC BIOS
OS does NOT support USB
Wire wrongly connected
Any issues of the PC
Recharge (Make sure player is in OFF position)
Replace new wire
Set USB ENABLED
Update the OS driver
Connect again
Reboot PC
When playing, NO sound
Volume too low
Wrong audio out device
The music file is corrupted
Bad earphone
Format failure
Turn volume up
Set right parameter
Download standard MP3 file (try it on computer)
Try different earphones
Format under “FAT”
Doesn’t save: “Save Failure”
Storage full
Wrong save path
Delete some files or unused files
Check the available memory
Words do not appear correctly
Language wrong
Language is not supported
Go to System Setup
→
Language & set to English
Check our website for more information
If you see your songs on the player but they will not play then please make sure that your songs are in
the Audio Folder (can not be in a different folder but in may be in a subfolder Inside the AUDIO
folder).
Please note that opening and/or dismantling the player voids the warranty
Please visit the FAQ section of our website. Also check out our Updates section for
software upgrades.
For more answers to your frequently asked questions, please visit our website at:
www.slyelectronics.com
E-mail Customer Service:
You should receive a response to your email within 1-2 business days.
iTunes is a registered trademark of Apple Inc.
Windows Media Player is a registered trademark of Microsoft Corporation.
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