For parts or assistance, call Simer Customer Service at
1-800-468-7867 / 1-800-546-7867
Maintenance
7
Troubleshooting
SYMPTOM
PROBABLE CAUSE(S)
CORRECTIVE ACTION
The sump is empty and the
Defective Float Switch.
Disconnect the float switch from the control panel.
switch is in the down position,
If the pump stops the float switch needs to be replaced.
but the pump won’t shut off.
Defective Control Panel.
If the pump does not stop, replace the control panel.
Pump won’t run.
Float control Switch is hung
Check that the float switch is free to swing up and down
up and can’t swing through
through it’s entire arc.
it’s entire arc.
Loose electrical connection.
Check all of the connections.
Defective battery or battery is
Check for a low or defective battery.
not fully charged.
Motor hums but pump
Defective battery or battery is
Check for a low or defective battery. Confirm positive and
won’t run.
not charged enough.
negative wires are connected correctly.
Pump runs but pumps very
The check valve, between the
Make sure a check valve is installed and functioning between
little or no water.
primary pump discharge and
the primary pump discharge and Backup Sump Pump
the backup pump, is not
discharge pipe.
installed properly or not
functioning correctly.
Obstructed anti-airlock hole.
Clean out the anti-airlock hole in the pump body.
The pump discharge pipe is
Check for an obstruction in discharge pipe.
obstructed.
The discharge pipe length or
See Table III for pumping heights. Increase pipe size.
height is too long for pump’s
capacity.
The battery is not charged
Check for a low or defective battery. An extended power
properly or is defective.
outage may have depleted the battery.
The positive and negative
Reverse the positive (+) and negative (-) wires.
wires are reversed on battery.
Pump cycles too frequently.
Tether length is too short on
The correct tether length is 3-1/2”. Adjust the tether length
the automatic float switch.
accordingly.
The check valve, between the
The main check valve located between the discharge of
primary pump discharge and
primary pump and the Backup Sump Pump tee is not
the backup pump, is not
installed or working properly. Install or repair as required.
installed properly or not
Confirm the check valve is installed with the arrow
functioning correctly.
pointing “up”. If the check valve is installed backward,
replace it with a new one.
Excessive water is coming into
Call a plumber.
the sump pit.
SYSTEM MAINTENANCE
Every Month -
1. Check to make sure the transformer is plugged in and
that the ‘Battery Ready’ or ‘Charge Required’ signal
light is on.
2. Test the system operation. See Page 5.
3. Carefully open the battery box.
Electrical Shock Hazard.
Unplug the sys-
tem and disconnect the battery before servicing any
system components. Check for corrosion of the battery
wires and for cleanliness of the battery posts. Clean the
posts and replace the wires as needed. Reconnect all
wires and test the system.
Every Four Years -
1. Replace the Deep Cycle Marine Battery.
2. Record this date in your owner’s manual.