SILLA PRISM SOLAR RFID, Инструкция по установке, использованию и техническому обслуживанию

Страница: 44 / 52

Problems with network
Problem : once connected to the Prism Wi-Fi, I can access the settings page but have
no access to the internet.
Solution :
●
Verify that the Ethernet cable is correctly crimped and connected to the main
router. Most of the cases encountered are the result of faulty crimping of the
RJ45 connector.
●
Ensure that the internet is available on the network to which Prism is
connected
●
Go to the Network - Diagnostics page and enter the IP of your router in the
"IPV4 PING" box and click on the relevant button. The test should end with the
text
“5 packets transmitted, 5 packets received, 0% packet loss”. If instead “5
packets transmitted, 0 packets received, 100% packet loss” is displayed:
○
Verify connection to the router
○
Ensure that the router has DHCP server enabled
○
Ensure that the router has assigned an IP to Prism
●
Also from the diagnostics page, run the Ping test towards a normally reachable
site (e.g. google.com). If previous tests were successful but this one gives an
error, the problem lies in the modem/router.
Problem : once connected to the Prism Wi-Fi, I cannot access the settings page.
●
Check that you have entered the Prism address correctly and that your
phone/PC is connected to the correct network
●
Restart the Wi-Fi of the device used
●
Restarting Prism
●
Verify that the Wi-Fi or Ethernet network to which the Prism is connected is on
a different subnet than the Prism (default 192.168.8.0/24). In this case:
○
Change the IP of your router's subnet, or
○
Change the IP of the Prism subnet:
■
Disconnect the Prism's Ethernet cable, or switch off the router
■
Connect to Prism Wi-Fi
■
Go to the page Network - Interfaces - LAN - Change
■
Enter a different address in the 'IPv4 addresses' box, e.g. 192.168.10.1
■
Click on "Save", "Save & Apply"
■
Disconnect and reconnect to Prism Wi-Fi to acquire a new IP
■
Visit the settings page again at the new IP (e.g. 192.168.10.1/network)
within 90 seconds to apply the changes.
38 - Prism SOLAR rel. 2.2.2