Cleaning periodically
Disconnect the device from its power supply before carrying
out any cleaning or maintenance work.
A damp, non-abrasive cloth without alcohol or aggressive solvents can be
used to clean the Prism from any build-up of dust and dirt that may have formed on its
outer surface
Disposal
The possibility of reusing certain parts of the device is under the full responsibility of
the user. The label bears the symbol indicated in Legislative Decree No. 49 of 14 March
2014, transposing Directive 2012/19/EU, which indicates the need to dispose of the
product in separate waste, specifically in electrical and electronic waste. Consult your
nearest waste collection centre for more information.
TROUBLESHOOTING
Problems with balancing
Problem:
Balancing not working properly (Prism single phase, no Powerwall)
Solution:
●
Verify sensor reading in Dashboard
○
is the read value of power imported from the grid 0kW even if there
are active loads?
■
Check that the sensor is positioned in the right place, i.e.
upstream of all loads. See
section
■
Ensure that only the phase cable passes through the
sensor, not both phase and neutral cables
■
Check that the cables are connected correctly and are not
interrupted or short-circuited (use a multimeter)
○
is the reading negative when there is energy import from the grid,
and vice versa?
■
reverse the sensor connections or reverse the sensor
direction
●
Verify that balancing is enabled, and that the settings are entered correctly.
See section First configuration - Load balancing
36
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Prism SOLAR rel. 2.2.2
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