42
8.2.2. Troubleshooting guide for 4 kVA to 10kVA devices.
Symptom
Possible cause
Solution
No alarms or indications on the LCD display and mains
voltage normal.
The power cables are not connected correctly.
Check that the power cables are firmly connected to
the mains.
Icon
and warning code
flash on the LCD
display and the audible alarm sounds every second.
The EPO function is activated.
Close the EPO signal circuit to deactivate it.
Icon
and the
BATT FAULT
message flash
on the LCD display and the audible alarm sounds every
second.
The internal or external battery is not correctly connected.
Check whether all batteries are correctly connected.
Icon
and warning code
flash on the LCD
display and the audible alarm sounds twice a second.
The UPS is overloaded.
Disconnect or shut down the excess loads connected
to the UPS output.
The UPS is overloaded. The loads connected to the UPS are
directly powered by the mains through the bypass.
Disconnect or shut down the excess loads connected
to the UPS output.
After repeated overloads, the UPS will transfer to bypass
mode. The loads connected to the device will be powered
from the input through the bypass.
Disconnect or shut down the excess loads connected
to the UPS output, shut down the device and restart it.
Display of fault code 43. Icon
lights up on
the LCD display and the audible alarm sounds
continuously.
The UPS is overloaded for a long time and the device is
locked. The UPS shuts down automatically.
Disconnect or shut down the excess loads connected
to the UPS output and restart it.
Display of fault code 14, the audible alarm sounds
continuously.
The UPS shuts down automatically due to a short circuit at
the UPS output.
Check that the output connection and/or the loads
connected to it are not short-circuited.
One of the following fault codes, 01, 02, 03, 04, 11, 12,
13, 14, 1A, 21, 24, 35, 36, 41, 42 or 43, are displayed
on the LCD display and the audible alarm sounds
continuously.
An internal fault has occurred in the UPS. This is due to one
of two possibilities:
1. The load is still powered, but directly from the mains
through the bypass.
2. The load is no longer powered.
Contact the distributor or seller or, failing that, our
T.S.S.
The backup time is shorter than expected.
The batteries do not charge completely.
Charge the batteries for at least 7 h and then check
their charge state. If the problem persists, contact the
distributor or seller or, failing that, our T.S.S.
Faulty batteries.
Contact the distributor or seller or, failing that, our
T.S.S. for battery replacement.
Icon
and the
TEMP
message flash on the
LCD display and the audible alarm sounds every
second.
The fan is locked or does not work; or the temperature of
the UPS is very high.
Check the fans and contact the distributor or seller or,
failing that, our T.S.S.
Tab. 24.
Troubleshooting guide.
8.3. WARRANTY CONDITIONS.
8.3.1. Terms of the warranty.
On our website you will find the warranty conditions for the
product you have purchased where you can also register it. It is
recommended to do so as soon as possible to include it in the
database of our Technical Service and Support
(T.S.S.)
. Among
other advantages, it will streamline any regulatory procedures
for the intervention of
T.S.S.
in the event of a fault.
8.3.2. Exclusions.
Our company
will not be bound by the warranty if it notices
that the defect in the product does not exist or was caused
by improper use, negligence, improper installation and/or
verification, attempts at unauthorized repair or modification, or
any other cause beyond the intended use, or by accident, fire,
lightning or other hazards. Nor shall it cover any compensation
for damages.
8.4. TECHNICAL SERVICES NETWORK.
Information about our national and international Technical Service
and Support
(T.S.S.)
centres can be found on our website.
