Possible errors
Table 8: Explanation of the error codes
Error code
SOPAS ET hex code /
device status
Meaning
Troubleshooting
-
- / No signal
No measurement pos‐
sible
•
Check the measuring
range.
•
Increase the cycle time
setting.
•
Decrease the distance
to the object.
If the error cannot be recti‐
fied, contact SICK Service.
-
- / Laser switched off
Laser is deactivated
Turn laser on.
Temperature
error
0x50 / Temperature
error
0x10 / Temperature
warning
Operating temperature
undershot or
exceeded
Check the ambient temper‐
ature and raise or lower it if
necessary.
Laser error
0x11 / Laser warning
0x60 / Laser error 1
0x61 / Laser error 2
0x62 / Laser error 3
Laser error
Contact SICK Service.
Internal error
0x80 / Internal error 1
0x81 / Internal error 2
0x82 / Internal error 3
0x83 / Internal error 4
Operating fault
Check the electrical envi‐
ronment and improve it, if
necessary (stability, voltage
supply, EMC influences).
If the error cannot be recti‐
fied, contact SICK Service.
If a different message is output, contact Sick Service.
12.3
Information for service cases
You should collect and write down the following device information ahead of time if you
need to contact SICK Service:
•
Information about the firmware version
•
Information about the hardware
•
Information about operating hours
This information can be accessed via SOPASair.
12.4
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
TROUBLESHOOTING
12
8019642/18JN/2020-07-01 | SICK
O P E R A T I N G I N S T R U C T I O N S | OD1000
63
Subject to change without notice