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User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Bridged Call Appearances
1
Silent Monitor
– The ShoreTel system allows users with proper permission to silently monitor a
call on another extension. This feature is useful for certain users including ACD supervisors that
must monitor calls for important business reasons. A custom key can be programmed to invoke
the silent monitor feature as well as optionally include a specific extension for quick, one-touch
feature operation. If you need this feature, please review with your system administrator.
Transfer Blind
– The ShoreTel system allows you to transfer a call to another party without having
to consult with that party before completing the transfer. Please see
for more information.
Transfer Consultative
– The ShoreTel system allows you to transfer a call to another party
allowing you to consult with that party before completing the transfer. Please see
on page 16 for more information.
Transfer Intercom
– The ShoreTel system allows you to transfer a call to another party allowing
you to consult with that party using intercom before completing the transfer. Please see
on page 16 for more information.
Transfer to Mailbox
– The ShoreTel system allows you to transfer a call directly to another party's
on page 15 for more information.
Transfer Whisper
– The ShoreTel system allows a user with the proper permission to break into
an active call and communicate with one party without the other party hearing the second ongoing
conversation. In this way, the user can consult with the other party before transferring the call to
him or her. In turn, the call recipient can respond privately (using the whisper mute feature) without
the other party hearing him or her.
Unpark
– The ShoreTel system allows users to unpark a connected call from another extension.
Please see
on page 42 for more information.
Whisper Page
– The ShoreTel system allows users with the proper permission to enter a call on
another extension and whisper to the recipient without the other party hearing. The call recipient
can talk back to you privately using the whisper page mute feature.
Whisper Page Mute
– If you receive a whisper page, you can speak privately back to the person
using the whisper page mute feature.
Bridged Call Appearances
The Bridged Call Appearances (BCA) feature provides "bridged" information between many IP
phones, offering the benefit of faster call handling between users. The feature is intended for key
system environments, such as a branch office, auto dealership, or a small bank with 4 trunks and 8 IP
phones.
The way the feature works is that a custom button on each IP phone is configured such that it will blink
green when an inbound call arrives on the extension associated with that BCA. If someone answers
the call, the LED on that person's phone turns solid green while the custom button on all of the other IP
phones turns red. In this way, information about the call to this BCA extension is shared (or “bridged”)
across the many phones in different parts of the organization.
If you place an outbound call from a bridged call appearance extension, other users can view the call
activity. You can place an outbound call from a BCA extension by pressing the BCA custom button,
dialing the trunk access code and then dialing the number. The LED on your phone turns solid green,
