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User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Extension Monitoring
1
Extension Monitoring
A monitored extension is a custom key (set by your system administrator) that helps you manage
incoming calls for that extension. It also serves as a shortcut when performing one of the following
functions: dialing that extension, transfer, conference, call parking, call pickup and intercom to that
extension. Additionally, you can see when the monitored extension has unheard messages by the
icon.
The ShoreTel 565g phone displays icons in the monitored extension's label area to help you determine
the operational status of the monitored extension.
Answering a Monitored Extension's Call
The monitored extension's icons and custom key LED provide visual cues to announce an incoming
call on a monitored extension.
An incoming call for a monitored extension appears on your phone like this (below):
You can pick up the call while it is ringing by pressing the custom key or by pressing the
Answer
soft
key. You can send it to the monitored extension's voice mail by pressing
To VM
. You can also answer
a call after the owner of the monitored extension has put it on hold by pressing the
Pickup
soft key.
When you put a call that has come in to the monitored extension on hold, the call is parked on the
owner's phone, so that either of you may pick up the call again.
The system administrator can configure your monitored extensions to deliver Caller ID on inbound call,
display Caller ID on active calls, turn on, turn off or delay the ringing on inbound calls.
Whisper Page
With the appropriate permissions (set by your system administrator for both your phone and the target
phone), the Whisper Page feature lets you break into an active call in order to speak with an internal
user. This occurs without the remote caller hearing the interruption and without you hearing the remote
caller.
888
Answer To VM
Tyrone Prontius
For 153
822
Mariam Mucurios
153
Caller’s name
Caller’s number
Monitored
extension
Incoming call icon
for monitored
extension
Monitored
extension
name
