14
User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Answering Calls
1
Using the Headset
To place an internal call, press the Headset button
and dial the extension. To place an external
call, dial the trunk access code, then the phone number. Bluetooth headset users can dial the
extension or number first and then press the call control button on their headset to place the call.
To end a call, press the Headset button
again.
The figure below shows the information that appears on your ShoreTel 565g IP phone when an
outbound call is placed. Note that the soft key functions at the bottom of the window are different from
those that appear when the phone is idle – they now allow you to park the call or hang up.
Answering Calls
Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner
of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a
single ring signals an external call. On ShoreTel 565g phones, the call key also blinks green.
If the information is available, the caller’s name, number, and the incoming call icon appear on your
display, as shown in the figure below. (The caller's name may be abbreviated to fit on one line.)
9 +1 8058764321
0:39
Park
Join
Info
HangUp
8:42am May 22
frtDsk
Cheryl Briggs
Outgoing call: ShoreTel 565g
Duration
of Call
Call Recipient’s
Number
Soft
Keys
Call
Recipient’s
Name
Speed
Dial
