16
User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
Answering Additional Calls
1
Press .
Enter the number, or press the extension's custom key.
Press the
Transf
soft key to complete the transfer to an extension.
Answering Additional Calls
With the appropriate permissions, you can receive up to 16 incoming calls at once. (The maximum
number is set by your system administrator.) If you receive an incoming call while you are on the
phone, you can press the blinking call appearance button to answer the incoming call, and the current
call will automatically be put on hold.
Alternately, if the phone is out of call appearance buttons, you can interact with multiple calls using the
ShoreTel Connect client.
If you receive an incoming call while you are on another call, you will hear a beep on the call. To
answer the incoming call and put the current call on hold, press the Hold button
. To return to the
previous call, press the call appearance key.
Transferring a Call
To transfer a call from your extension to another number:
Press the Transfer button
. The call is put on hold.
At the prompt, dial the number (or press the extension's custom key, or use the Directory to find
the party), then do one of the following:
a.
Complete a blind transfer by hanging up or by pressing the
Transf
soft key.
b.
Speak to the recipient before transferring by pressing the
Conslt
soft key. After consultation,
press the
Yes
soft key to complete the transfer, or press the
Cancel
soft key to abandon the
transfer and return to the original call.
c.
Consult by intercom by pressing the
More
soft key, and then pressing the
Intcom
soft key.
d.
Send the call to the recipient's voice mailbox by pressing the
More
soft key, and then pressing
To MB
.
Making a Conference Call
To conference a party into a connected call:
Press the Conference button
. The call is put on hold.
Dial the extension of the party you would like to conference.
Press the
Confrn
soft key to ring the party directly.
Transfe r
Hold
Transfe r
Confe renc e
