SHR-1000 User Manual 2014 Copyright ©
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Mobile Device
– PC Connectivity and Synchronization
Issues
Solution to problems when connecting the Mobile Device to the PC
through the cradle or otherwise.
For an updated information on other issues, see the
PC’s ActiveSync help
or visit
Microsoft’s website for mobile phones
(www.microsoft.com/windows/embedded/ce.net).
Find out if you need to install the correct PC ActiveSync version.
Make sure that the Mobile Device is turned ON.
Make sure that the USB cable is properly connected to the connectors
on both the PC and the Mobile Device/Cradle.
If the Mobile Device is connected to the PC using the USB cable,
make sure that ActiveSync is configured for this type of connection.
Verify this setting in
ActiveSync’s Connection Settings window (File >
Connection Settings
…). Make sure that the option “Allow USB
connection” is checked.
Connections between the Mobile Device and PC using USB cable
needs the
PC’s ActiveSync program. Consult the ActiveSync Help for
more information.
Before restarting the PC, it is advisable to disconnect the Mobile
Device from the PC first.
Please connect one Mobile Device at a time to a PC.
Troubleshooting
VIII-1
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