Q. Can I record 2 programs and watch a 3
rd
channel live?
A. Because the HDPVR only has 2 tuners and both are in use when you are recording 2 different
programs, you can only watch a 3
rd
program off of the DVR list. You can utilize the Search tool or
“View upcoming air dates” option to search for an alternate airing of the program you are trying to
watch.
You can also watch a program on VOD while recording two other programs. Refer to the Shaw Direct
On Demand section more information.
Q. Why is my HDPVR recording the same program multiple times per day?
A. The HDPVR makes all of its decisions based on the guide data it receives. If the data does not
distinguish between episodes,
and
you have set your HDPVR to record on “All Channels”, “SD only” or
“HD only”, the PVR will assume each airing may be unique and record it. The simplest way around
this situation is to use the PVR Options menu to set the Recording Event to record on a single
channel only.
Note that certain broadcasters may not submit program information a full 14 days in advance, but
will submit specific information closer to when the program airs. Rest assured knowing your PVR
will automatically respond to these changes and update the recording schedule as necessary.
Q. My receiver is frozen or acting funny. What do I do?
A. The first thing to do is wait. If things don’t return to normal within 30 seconds, attempt to power off
the receiver, wait 30 seconds, and power it back on. If this fails, or your receiver is still not
functioning normally, hold down the power button on the
front
of the receiver for 10 seconds, or
remove the power cable from the back of the receiver. This will reboot the receiver and functionality
should return to normal. Note that Guide data may take some time to reload following a reset.
If things still aren’t working properly, give us a call at 1.888.554.7827 to speak with a Technical
Support Representative. We’re here to help 24/7/365!
12B. Shaw Direct On Demand Frequently Asked Questions (FAQ)
Q. Can I pause, rewind, or fast forward Shaw Direct On Demand content?
A. All Shaw Direct On Demand content can be paused and resumed using the PAUSE (
2
) and PLAY (
1
)
buttons on your remote control. With pay content, you can rewind using the SKIP BACK (
9
) button or
move ahead using the SKIP FORWARD (
0
) buttons.
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