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GUARANTEE TERMS
AND CONDITIONS
NOTES
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s warranty of up
to five years upon registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These
terms and conditions relate to our manufacturer’s guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee.
Shark
®
guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark representative. You’ll also find online support at sharkclean.co.uk.
How do I register my extended Shark
®
guarantee?
If you have purchased your vacuum directly from sharkclean.co.uk your extended guarantee is registered
automatically. You can also register your guarantee online within 28 days of purchase. To save time, you’ll
need the following information about your machine:
• Date you purchased the machine (receipt or delivery note)
• Model Number
IMPORTANT
• Both the 1 year and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate your ability to claim against your guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new
Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed
for a total of five years (1 year plus an extended guarantee of 4 years).
What is covered by the free Shark
®
guarantee?
At Shark’s discretion repair or replacement of your Shark machine, including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark
®
guarantee?
• Blockages – for details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied
with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for
our customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please
contact our Freephone customer service help line and ask about our out of guarantee program,
on 0800 862 0453.
Where can I buy genuine Shark
®
spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.
You’ll find a full range of accessories, spares and replacement parts for all Shark machines at sharkclean.co.uk
Only use Shark branded filters and accessories. Damage caused by use of non-Shark parts may not be
covered by your guarantee.
