SGMW Baojun 530, Сервисное и эксплуатационное руководство пользователя

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192 Maintenance Procedures
Owner Support
Owner satisfaction program
Owner satisfaction is very important to SAIC GM Wuling
Automobile Co., Ltd. Generally, anything related to vehicle
maintenance, use and claims should be resolved by the
service center. If your problem is not resolved satisfactorily,
you can take the following steps:
Step I - Communicate with Service Center Staff
Usually, communicating with the service center staff may
solve your problem quickly. If there is any doubt about the
handling result, please contact the person in charge of the
service center.
Step II - Ask the Customer Support Center for Help
If you are still not satisfied with the result after contacting
the person in charge of the service center, please contact
the Customer Support Center (service hotline: 400-86-
12345, 400-889-5050). We will do our utmost to solve your
problems satisfactorily. When calling the staff of the
Customer Support Center, please provide the following
information:

Your name, address and contact information (mobile
phone number, residence phone number or
company's phone number);

Vehicle identification number (VIN);

Date of purchase and current mileage;

Problem description;

Other helpful information required by the Customer
Support Center staff to solve the problem.
In order to protect the legitimate rights and interests of
consumers of household vehicle products, the methods and
channels for dispute resolution of the Three Guarantees
responsibility provided by the Company are as follows:
If there is any dispute over the Three Guarantees
responsibility of household vehicle products, consumers
can contact the person in charge of the service center via
the owner satisfaction program. If the service center fails to
solve your problem, please call our customer service
hotline, and we will do our utmost to solve your problems
satisfactorily. If the above method still does not solve your
problems satisfactorily, please follow the relevant provisions
of the “Responsibility Regulations for Repair, Replacement
and Return of Household Vehicle Products”.