10
TROUBLESHOOTING
GENERAL
PROBLEM
SYMPTOM
SUGGESTED REMEDY
Middle rail difficult
to move.
Tension too tight in
cords.
Screws in track
retainer interfering
with guide plugs.
Guide plugs not
inserted into track
properly.
Insufficient
lubrication.
Shade too wide.
Loosen tensioning bolts.
Reposition screw
3
⁄
4
” back from
front of track retainer (see page 2).
Make sure guide plugs are pressed
into track as far as possible and that
the top and bottom of each plug is
inserted the same amount.
Apply silicone grease (see page 5).
Recheck width dimensions. Call
dealer if cutdown is required.
Middle rail won’t
stay opened or
closed.
Tension too loose in
cords.
Tighten tensioning bolts (a quarter
turn at a time).
Middle rail not
level with bottom
rail.
Unequal tension in
cords.
Method 1: Move middle rail up to
top rail, compressing fabric. Adjust
one or both tensioning bolts to
obtain equal tension.
Method 2: Move middle rail down
to bottom rail. Adjust one or both
tensioning bolts to make middle
rail parallel with bottom rail
(tightening tension bolt will lower
middle rail on that side, loosening
will raise middle rail on that side).