109
Problem
Possible Cause and Solution
Cannot open the login
page with the default IP
address (192.168.1.30)
Please try 192.168.0.30.
The Web plugin
(ActiveX) cannot be
loaded.
x
Close your web browser when the
installation starts.
x
Disable the firewall and close the anti-virus
program on your computer.
x
Enable your Internet Explorer(IE) to check
for newer versions of the stored pages
every time you visit the webpage (
Tools
>
Internet Options
>
General
>
Settings
).
x
Add your NVR's IP address to the trusted
sites in your IE (
Tools
>
Internet Options
>
Security
).
x
Add your NVR's IP address to the
Compatibility View list in your IE (
Tools
>
Compatibility View Settings
).
x
Clear your IE's cache.
No images are displayed
in live view on the Web
interface.
Check if the bit rate is 0Mbps in the live view
window.
x
If yes, check if the firewall has been
disabled, and the anti-virus program has
been stopped on your computer.
x
If not, maybe it is because the graphics
card driver on your computer is not
working properly. Try installing the driver
again.
A camera is offline, and
No Link
is displayed.
Click
Maintain
>
System Info
>
Camera
. The
cause is displayed under
Status
. Common causes
include disconnected network, incorrect
username or password, weak password,
insufficient bandwidth.
x
Check network connection and network
configurations.
x
If it indicates incorrect username or
