The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving pictures from sports
programs and action movies.
Remove and reconnect the power cord, and check the remote control battery.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
There is a dotted line on the edge of the screen
Change
Picture Size
to
16:9 Standard
.
•
(left directional button)
Settings
All Settings
Picture
Picture Size Settings
Picture Size
Try Now
Change the output resolution of your external device.
The picture won’t display in full screen
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different
from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
•
(left directional button)
Settings
All Settings
Picture
Picture Size Settings
Picture Size
Try Now
The Caption function in the TV menu is deactivated
When an external device is connected with an HDMI or Component cable, the
Caption
function is unavailable. Adjust
the caption setting on the external device.
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