English - 61
07
TR
OUBLESHOO
TING
AND
INF
ORMA
TION
C
ODE
Problem
Cause
Action
Heating including
the Warm
function does not
work properly.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a flat bottom.
The thaw function
does not work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does
not turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the STOP / ECO button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook
function is being used,
this beeping sound
means it's time to turn
over the food during
thawing.
After turning over the food,
press the START button again
to restart operation.
The oven is not
level.
The oven is installed on
an uneven surface.
Make sure the oven is
installed on flat, stable
surface.
There are sparks
during cooking.
Metal containers are
used during the oven/
thawing functions.
Do not use metal containers.
Problem
Cause
Action
When power is
connected, the
oven immediately
starts to work.
The door is not properly
closed.
Close the door and check
again.
There is
electricity coming
from the oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
1. Water drips.
2. Steam emits
through a
door crack.
3. Water remains
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes
according to function.
Power output changes
during cooking are not
malfunctions. This is not an
oven malfunction.
Cooking is
finished, but the
cooling fan is still
running.
To ventilate the
oven, the cooling fan
continues to run for
about 3 minutes after
cooking is complete.
This is not an oven
malfunction.
MC28A5013AK_TL_DE68-04698D-00_EN.indd 61
MC28A5013AK_TL_DE68-04698D-00_EN.indd 61
3/7/2022 10:39:10 AM
3/7/2022 10:39:10 AM