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SUPPORT
Remote Management
Remote management lets our Call Center access your Samsung product remotely to troubleshoot a problem.
To use Remote Management, follow these steps:
1.
Call the Samsung Contact Center, and then ask for remote support.
2.
Open the menu on your product, and then go to the Support section.
3.
Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN code to the agent.
4.
The agent will then access your TV. That's it!
Software Update
The Software Update menu allows you to upgrade the Smart Media Player's software for performance improvements or additional services.
▶
Never turn the Smart Media Player off or back on manually during the update process.
1.
In the Home screen, select
Settings
, and then press the
E
button.
2.
Select
Support
, and then press the
E
button.
3.
Select
Software Update
, and then press the
E
button.
4.
To download update software and update now, select
Update now
, and then press the
E
button. See "Update now" on the next page for details.
5.
To let the Smart Media Player download update software automatically when available, select
Auto Update
, and then press the
E
button. See "Auto
Update" on next page for details.
▶
The update is complete when the Smart Media Player turns off, and then turns on again by itself.
▶
SAMSUNG ELECTRONICS takes no legal responsibility for Smart Media Player malfunction caused by an unstable Internet connection or
consumer negligence during a software Update.
▶
During Software update, Both Power LED / Network LED will glow.
Settings
h
Support
