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MF 6990dn - Agoris C935
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Troubleshooting
Communication failures
Communication failures may occur when scanning or sending a document.
If the communication fails, the machine will automatically reattempt to make the call later.
Scanning failure
You can:
•
resend the document immediately by pressing
, if the document is still present;
•
cancel the operation by pressing
.
Sending failure
You can:
•
wait for the machine to attempt to send the document again;
•
send the document again immediately via the emission queue (see section Forcing an emission request [
54]);
•
cancel the operation by deleting the corresponding request from the emission queue (see section Deleting a
document awaiting emission [
54]).
The machine will make 5 automatic call-back attempts. The unsent document is automatically deleted and an emission
report is printed with a failure code and the reason why the communication failed.
Communication failure codes
The communication failure codes appear in logs and emission reports.
General codes
Code
Meaning
Reason / Solution
01
Busy or no fax answer
This code appears after 6 unsuccessful attempts. You should
try again later.
02
Busy or no fax answer
This code appears after 6 unsuccessful attempts. You should
try again later.
03
Operator stop
The communication was interrupted by the user by pressing
.
04
Non programmed number
A number saved as a one-touch key or abbreviated number is
not valid, check it. (Example: a delayed transmission was
programmed with a one-touch key and this key has been
deleted in the meantime).
07
Disconnection
The communication was cut off (bad quality link). Check the
number.
08
Quality
The document you sent was not properly received. Contact
your correspondent to see whether it is necessary to resend the
document. It is possible the interference occurred in a useless
part of the document.
12
Document receive error
Ask your correspondent to check the length of the document (it
is too long to be received in full).
13
Document incorrectly sent
Ask your caller to send the document again.
15
Incompatible coding
Recipient machine does not match with the send document’s
encoding.
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