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MF 6990dn - Agoris C935
14 -
Troubleshooting
Troubleshooting paper jams
Frequent paper jams in a specific zone mean that this zone requires cleaning, servicing or repair.
Frequent paper jams may also occur if you are not using a compatible support.
Symptom
Possible cause
Solution
Several sheets are
fed at the same
time into the
printer
The edges of the sheets are not
aligned.
Remove the sheets from the paper tray, align the
edges and replace them in the tray.
The media used is damp.
Remove the loaded media and replace it with dry
media.
The transparencies being used
are charged with static
electricity.
Remove the transparencies and feed them into the
manual feeder one by one.
Do not fan sheets of transparencies before loading
them.
The jam message
remains displayed
The right side cover must be
opened and closed to reinitialize
the printer.
Open and close the right side printer cover.
One or several sheets have
remained stuck in the printer.
Check once again the paper path and remove any
sheets which may still be stuck.
Jams in the Duplex
module
The media used is not
compatible (format, thickness,
type, etc.).
Only use compatible media supports (see
Recommendations for the paper [
146]).
Automatic duplex printing is only possible on
standard paper from 60 to 90 g/m² [16 to 24 lb] (see
Recommendations for the paper [
146]).
Check that the main paper tray does not contain
different types of media.
Envelopes, labels, thick, glossy or transparent media
cannot be duplex printed.
One or several sheets have
remained stuck in duplex
module.
Check once again the paper path in the duplex
module and remove any sheets which may still be
stuck.
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