Sage Oracle Touch SES990, Быстрое руководство

Страница: 8 / 48

14 15
EN
Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder Motor starts
but no ground
coffee coming
from grind outlet
• No coffee beans in
bean hopper.
• Grinder/bean hopper
is blocked.
• Coffee bean may have
become stuck in hopper.
• Fill bean hopper with fresh coffee beans.
• Remove bean hopper. Inspect bean hopper
& grinding burrs for blockage. Replace
parts and try again.
Grinder Motor starts
but operates with a
loud ‘clicking’ noise
• Grinder is blocked
with foreign item or
chute is blocked.
• Moisture clogging grinder.
• Remove bean hopper, inspect burrs
and remove any foreign body.
• Clean the burrs and grind outlet,
see page 11.
• Leave burrs to dry thoroughly before
re-assembling. It is possible to use a hair
dryer to blow air into the burr area to
quicken the drying process.
Unable to lock bean
hopper into position
• Coffee beans
obstructing bean
hopper locking device.
• Remove bean hopper.
Clear coffee beans from top of burrs.
Re-lock bean hopper into position.
Portafilter overfills
• Tamping fan was
removed for cleaning
and not replaced.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.
Grinder
Emergency stop?
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Unplug power cord from power outlet.
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portafilter to the left to stop
the auto grind, dose & tamp function.
• Tamping fan has
been removed.
• Check that the tamping fan is in position
and mounted correctly to the drive shaft,
see Instruction Book on Sage website.
PROBLEM POSSIBLE CAUSE WHAT TO DO
Espresso runs out
around the edge
of the portafilter
and/or
Portafilter comes
out of the group
head during an
extraction
• Portafilter not inserted in
the group head correctly.
• Ensure portafilter is rotated to the right
until the handle is past the centre and is
securely locked in place. Rotating past the
centre will not damage the silicone seal.
• There are coffee grounds
around the filter basket rim.
• Clean excess coffee from the rim of the
filter basket after grinding to ensure
a proper seal in group head.
• Filter basket rim is wet
or underside of portafilter
lugs are wet. Wet surfaces
reduce the friction required
to hold the portafilter in
place whilst under pressure
during an extraction.
• Always ensure filter basket and portafilter
are dried thoroughly before filling with
coffee, tamping and inserting into the
group head.
Issues with the
Auto Start feature
• Clock not set or clock is
set with incorrect time.
• Check that the clock and Auto Start time
have been programmed correctly.
Operation Error
message on the
touch screen
• A major fault has
occurred and machine
cannot operate.
• Contact Sage Customer Service Centre.
Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks
• Using highly filtered,
demineralised or distilled
water which is affecting
how the machine is
designed to function.
• We recommend using cold, filtered water.
We do not recommend using water with
no/low mineral content such as highly
filtered, demineralised or distilled water.
If the problem persists, contact Sage
Consumer Support.
Water does not
flow from the
group head
• Machine has not reached
operating temperature.
• Allow time for the machine to reach
operating temperature.
• Water tank is empty. • Fill tank. Prime the system by:
1) Touching the ‘Brew’ button to run water
through the group head for 30 seconds.
• 2) Touching ‘Hot Water’ to run water through
the hot water outlet for 30 seconds.
• Water tank not fully
inserted & locked.
• Push water tank in fully and lock
latch closed.