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Espresso just drips from
the portafilter spouts
•
Coffee is ground too finely.
•
Too much coffee in the filter basket.
•
The filter basket may be blocked.
•
Use slightly coarser grind.
•
Lower dose of coffee using the RAZOR™ dosing tool.
•
Use the fine pin on the provided cleaning tool to clear the outlet
hole(s) on the underside of the filter basket. If it continues to be
blocked, dissolve a cleaning tablet in hot water and soak filter
basket and portafilter in the solution for approx. 20 minutes.
Rinse thoroughly.
Espresso runs out too
quickly
and/or
Pressure gauge not
reaching 9 bar
•
The coffee is ground too coarse.
•
Not enough coffee in the filter basket.
•
Coffee not tamped firmly enough.
•
Use slightly finer grind.
•
Increase dose of coffee and use the RAZOR™ dosing tool to
trim off excess coffee after tamping.
•
Tamp between 15-20kgs of pressure.
•
If the above suggestions do not help, check the machine.
Place an EMPTY Dual Wall filter basket into the portafilter (either
1 CUP or 2 CUP). Press the MANUAL button. If the pressure
gauge reads over 5 bar the machine is OK. Ensure correct dose
by using the RAZOR™ dosing tool. If the dose is correct, make
the grind finer.
•
If the pressure gauge reads below 5 bar, contact Sage Customer
Service Centre.
Coffee not hot enough
•
Cups not preheated.
•
Milk not hot enough (if making a cappuccino or
latte etc.)
•
Rinse cups under hot water outlet and place on cup warming
tray.
•
Heat milk until side of the jug becomes hot to touch.
No crema
•
Coffee beans are stale.
•
Using Single Wall Filter Baskets with pre-ground
coffee.
•
Buy freshly roasted coffee with a roasted-on date.
•
Ensure you use Dual Wall.
•
Filter Baskets with pre-ground coffee.
Espresso runs out
around the edge of the
portafilter
and/or
Portafilter comes out of
the group head during
an extraction
•
Portafilter not inserted in the group head correctly
•
There are coffee grounds around the filter basket
rim. Inserted in the group head correctly.
•
Filter basket rim is wet or underside of portafilter
lugs are wet. Wet surfaces reduce the friction
required to hold the portafilter in place whilst
under pressure during an extraction.
•
Too much coffee in the filter basket.
•
Ensure portafilter is rotated to the right until the handle is past
the centre and is securely locked in place. Rotating past the
centre will not damage the silicone seal.
•
Clean excess coffee from the rim of the filter basket to ensure
a proper seal in group head.
•
Always ensure filter basket and portafilter are dried thoroughly
before filling with coffee, tamping and inserting into the group
head.
•
Trim coffee dose using the RAZOR™ dosing tool after tamping.
Unable to set auto start
time
•
Clock not set.
•
Set clock.
E1, E2 or E3 error
message on LCD screen
•
An error that cannot be reset by the user has
occurred.
•
Contact Sage Customer Service Centre.
Coffee puck is sticking to
the shower screen
•
This is normal and happens occasionally. The dry
puck feature creates a slight vacuum on top of the
coffee puck which will occasionally hold the puck
against the shower screen instead of leaving it in
the filter basket.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks
•
Using de-mineralised or distilled water which is
affecting how the machine is designed to function.
•
We recommend using cold, filtered water.
We do not recommend using water with no/low mineral content
such as de- mineralised or distilled water. If the problem persists,
contact Sage Customer Service Centre.
