13
TROUBLESHOOTING
the Hot Water LED
flashes when the
machine is turned on
•
Hot Water dial is open.
•
Turn the Hot Water dial to the CLOSED position
the Steam LED flashes
when the machine is
turned on
•
Steam Lever is open.
•
Move the Steam Lever to the CLOSED position.
Water does not flow from
the group head
•
Machine has not reached operating temperature.
•
Water tank is empty.
•
Water tank not fully inserted & locked.
•
Allow time for the machine to reach operating temperature.
The POWER light will stop flashing when machine is ready.
•
Fill Tank.
•
Push water tank in fully and close the latch.
FILL TANK displayed on
LCD, but water tank is full
•
Water tank is not fully inserted and locked into
position.
•
Push water tank in fully and close the latch.
No Steam or Hot Water
•
Machine is not turned on.
•
Ensure the machine is plugged in, switched On at the power
outlet and the POWER button is ON.
No Hot Water
•
Water tank is empty.
•
Fill water tank.
No Steam
•
Steam Wand is blocked.
•
Use the pin on the cleaning tool to clear the holes. If the steam
wand continues to be blocked remove the tip of the steam wand
using the spanner in the cleaning tool and soak in hot water.
The machine is ‘on’ but
ceases to operate
•
Turn machine Off. Wait for 60 minutes and turn machine
back ON.
•
If problem persists, call Sage Customer Service.
Steam pouring out of
group head
•
Turn machine Off. Wait for 60 minutes and turn machine
back ON.
•
If problem persists, call Sage Customer Service.
4. Empty the drip tray. Use caution as the drip tray may be hot.
5. Empty water tank, remove water filter.
6. Dissolve 1 sachet of Sage Descaler into 1 litre of warm water.
Pour solution into the water tank.
NOTE
•
If there’s no water released into the drip tray, press and hold the 1 CUP
button for 3 seconds. This will release water from the boiler.
•
If water tank has not been removed, replaced or is empty, “FILL TANK”
will appear on the LCD.
3 – BEGIN DESCALE
Press MANUAL button to proceed.
Machine will fill boilers with descale solution and heat to temperature.
During this time, water may flow through the group head.
Wait for countdown timer to reach 0. This allows solution to dissolve scale
build-up. However you can proceed to the next step at any time by pressing
the 1 Cup button (see fig.
30
).
1. Place a cloth over the drip tray to stop steam escaping.
2. Empty boilers by repeating steps 2 and 4 in section 2-EMPTY
BOILERS.
3. Empty drip tray and insert back to place.
4. Empty water tank then rinse and fill with clean water to the MAX line.
Lock water tank back into position.
4 – FLUSH BOILERS
Press MANUAL button to proceed
During this procedure, the LCD will show countdown time (20 minutes)
(see fig.
30
).
During this time, the machine will fill boilers with fresh clean water and heat
to temperature. You can proceed to the next step at any time by pressing
the 1 Cup button.
1. Place a cloth over the drip tray to stop steam escaping.
2. Empty boilers by repeating steps 2 and 4 in section 2-EMPTY
BOILERS.
3. Empty drip tray and insert back to place.
4. Empty water tank then rinse and fill with clean water to the MAX line.
Lock water tank back into position.
5 - REPEAT STEP 4 FLUSH BOILERS
We recommend flushing boilers again to ensure any residual descale
solution is released from the boilers.
Press POWER button to escape the Descale mode. The descale process is
now complete and ready to use.
