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8–2 • Troubleshooting

TES9 Software User Manual (Iss. 04)

Troubleshooting Questions

This section presents a list of questions in the form of “if..then..else” statements to help you in 
determining the source of problems you may be having with your encoder. These questions are 
similar to ones you would be asked if you contacted Ross Video for help in determining the 
source of your problem.

1.

if STATUS 1 LED is off then:

• is unit plugged into AC outlet?
• is power switch on?
• is fuse blown?

2.

if STATUS 1 LED is red for more than 40 seconds after power-up then:

• power unit off and on
• if STATUS 1 LED is red for more than 40 seconds then
• contact Ross Video

3.

if any of STATUS 1-3 LEDs is flashing red and/or yellow then:

• refer to section on STATUS LEDs for more information

4.

if ENCODE LED is off then

• is the corresponding VIDEO LED on?
• is at least one of the following LEDs on or blinking: Port A, B, C, LAN or 

MODEM?

5.

if VIDEO LED is off then:

• if BYPASS LED is red then
• is Active/Bypass switch in bypass position (out)?
• is there a connection on Remote Bypass pins on rear panel GPIO connector? (refer 

to the 

TES9 Hardware Manual

)

•  is a video signal connected to the Program In BNC?

6.

if VIDEO LED is yellow then:

• Is the video input one of the formats listed in the Introduction to this manual?
• Does the video input match the Requested Video Format specified on the main 

TES9Set menu?

7.

if VIDEO LED is blinking then:

• refer to the 

TES9 Hardware Manual

 for a description of the LED patterns

8.

if the serial port LED for the port being used (A, B or C) does not turn on when the host 
computer sends data then:

• is the cable connected to the serial port with a null modem?
• is the cable securely attached to the connector on the encoder?
• is other end of cable connected to correct serial port connector on transmit 

computer?

• is transmit computer sending data?
• is transmit computer in a flow controlled state?

9.

if using modem as data source and the MODEM LED is off then:

• is phone cable plugged into rear panel phone jack?

Содержание TES9

Страница 1: ...TES9 Multi Function HD SD SDI VANC Processor Software User Manual ...

Страница 2: ...people that make things happen At Ross our employees are a special group Our employees truly care about doing a great job and delivering a high quality customer experience every day This code of ethics hangs on the wall of all Ross Video locations to guide our behavior 1 We will always act in our customers best interest 2 We will do our best to understand our customers requirements 3 We will not s...

Страница 3: ...ansmitted in any form or by any means mechanical photocopying recording or otherwise without the prior written permission of Ross Video While every precaution has been taken in the preparation of this document Ross Video assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Patents Patent numbers US...

Страница 4: ...tural resources Ross Video encourages you to use the appropriate take back systems These systems will reuse or recycle most of the materials from your end of life equipment in an environmentally friendly and health conscious manner The crossed out wheelie bin symbol invites you to use these systems If you need more information on the collection reuse and recycling systems please contact your local...

Страница 5: ... 1K0 Ogdensburg New York Canada USA 13669 0880 General Business Office 1 613 652 4886 Fax 1 613 652 4425 Technical Support 1 613 652 4886 After Hours Emergency 1 613 349 0006 E mail Technical Support techsupport rossvideo com E mail General Information solutions rossvideo com Website http www rossvideo com ...

Страница 6: ......

Страница 7: ...TES9Set 3 4 To start TES9Set 3 4 Types of Connections 3 4 Main TES9Set Menu 3 6 ID Area 3 6 TCP IP Area 3 6 Program 1 Program 2 Tabs 3 7 General Config Area 3 7 Line Usage Button 3 8 Stream Setup Area 3 9 Save and Exit Button 3 9 Cancel Button 3 9 Load Factory Defaults Button 3 9 Transparent Module 4 Overview 4 2 Features 4 3 Data Type 4 3 Port Selection 4 4 Send Field Indicator 4 4 Data Direction...

Страница 8: ...9 Overview 9 2 Example 9 3 Appendix B Captioning Commands 10 The Command Set 10 2 Reset Encoder 10 4 Enter Realtime Mode 10 4 Enter Pass Through Mode 10 5 Set Null Mode 10 5 Set Transparent Mode 10 6 Turn Off Channels 10 6 Turn On Channels 10 6 Start Encoding Text Data 10 6 Stop Encoding Text Data 10 7 Start Encoding XDS Data Interval Packets 10 7 Start Encoding XDS Data Fill Packets 10 8 Stop Enc...

Страница 9: ...s experience in engineering and design expertise since 1974 You will be pleased at how easily your new TES9 fits into your overall working environment Equally pleasing is the product quality reliability and functionality Thank you for joining the group of worldwide satisfied Ross Video customers Should you have a question pertaining to the installation or operation of your TES9 please contact us a...

Страница 10: ...a received from one or more of the data ports into the video This is normally called encoding inserting or embedding Extracting data from the video and forwarding it to one or more data ports This is normally called decoding extracting or disembedding Inserting data extracted from one video signal into the other This is called bridging It should be noted that the TES9 is designed to be primarily a...

Страница 11: ...ting system or later Data is sent to the encoder by application programs which may be written specifically for the data distribution system e g a closed captioning server or may be a generalized source of a serial data stream Table 1 1 Supported Video Formats Type Format Defining Standards 259M 525 lines 59 94 Hz ITU R BT 601 SMPTE 125M 625 lines 50 Hz ITU R BT 601 292M 1080i 50 Hz SMPTE 274M 1080...

Страница 12: ...dentical to the TES9 encoder but has been configured by the user with TES9Set to operate as a receiver In this mode it extracts the data from the VANC data area of the SMPTE 292M signal and sends it to the receive computer via LAN and serial connections TES9 RECEIVER to RECEIVE Computer Link The link between the TES9 receiver and the receive computer can be any combination of LAN and serial connec...

Страница 13: ...cribes the Transparent module Chapter 5 Describes the Captioning module Chapter 6 Describes the Constant Data module Chapter 7 Describes the Bridging module Chapter 8 Gives troubleshooting procedures for various situations Appendix A Describes the interface between the transmit computer software and the LAN encoder Appendix B Describes the captioning command set You should read chapters 1 to 3 and...

Страница 14: ...1 6 Introduction TES9 Software User Manual Iss 04 ...

Страница 15: ...TES9 Software User Manual Iss 04 Installation 2 1 Installation In This Chapter This chapter provides instructions for installing the TES9 software The following topics are discussed Installation ...

Страница 16: ... encoder Alternatively connect the transmit computer to the LAN connector on the encoder via an Ethernet LAN using a standard RJ45 cable TES9 as a Receiver When using the TES9 as a receiver proceed as follows 1 Connect the equipment providing the video signal containing the VANC data to be received to the PROGRAM 1 IN connector on the encoder 2 Connect the TES9 s PROGRAM 1 OUT connector to other e...

Страница 17: ...iously the computer and the encoder can be connected locally via RS 232 or remotely using the modem or LAN port For an RS 232 connection connect the supplied null modem cable from the encoder s Port A jack to a COM port on the setup computer Note that this can be the transmit computer connected in Chapter 2 The following topics are discussed Installing the Setup Software Configuring the Encoder fo...

Страница 18: ...ed theTES9Set disk into Double click Autorun EXE 3 Click Install TES9Setup Software and follow the on screen instructions Configuring the Encoder There are three steps involved in configuring the encoder 1 Connect the computer to the encoder through Port A or the modem or LAN jack Refer to the TES9 Hardware Manual for details 2 Put the encoder into Setup mode this is not necessary for the LAN enco...

Страница 19: ...the LOAD switch located on the TES9 s rear panel for at least two seconds Refer to the TES9 Hardware Manual for switch location 3 When the STATUS 1 LED begins alternating between green and yellow the TES9 is ready to be configured and waiting for TES9Set to communicate with it using one of its ports Port A modem or LAN 4 The TES9 will leave Setup mode when you exit from TES9Set or you turn the TES...

Страница 20: ...the connection Modem Connection Selecting the Modem as the configuration method allows the COM port and phone number to be entered Clicking the Properties button displays the following dialog Modem Settings Menu Modem Settings allows you to select values which will work with your modem The default settings will work with many of the modern modems If the defaults do not work then it is recommended ...

Страница 21: ...t downloads the encoder s module and stream settings The Connection display is updated with periodic progress reports The display shows the modules which are installed The setup can be aborted at any time by clicking the Cancel button The figure below shows a typical connection display TES9 Connection Display Note If you find that you are unable to connect by specifying the serial number of the TE...

Страница 22: ... select the Properties button Address The IP address of the encoder when it was powered up Netmask The Netmask used by the encoder The IP Address and Netmask are assigned to the encoder so that it can communicate over a TCP IP network with other computers The IP Address and Netmask values are controlled by your network administrator Gateway The IP address of the gateway for the network to which th...

Страница 23: ...e TCP IP ports are similar to serial ports on a serial encoder as they are used as data sources You should not have to change the default port addresses unless you have a program which expects to send data to a particular port address which is not one of the defaults Ross Video uses port numbers 1080 and 1090 for configuration of the encoder so these port numbers cannot be used for a stream Progra...

Страница 24: ...ox then the data on the line will be preserved and any new data will be added to the end of the line If the Append box is left unchecked then data already on the line will be erased if any streams are configured to use that line for insertion Control of overwriting upstream data is on a line by line basis and is separate for the chroma and luma channels It is possible to have different settings fo...

Страница 25: ...t the data source and other stream related parameters The Clear Streams button resets all streams for the selected program All streams are lost if this option is selected The reset does not change any of the other parameters on the TES9Set main menu Save and Exit Button The Save and Exit button saves the current changes in non volatile storage in the encoder and then exits When this command is sel...

Страница 26: ...3 10 Encoder Configuration TES9 Software User Manual Iss 04 ...

Страница 27: ...Iss 04 Transparent Module 4 1 Transparent Module In This Chapter This chapter provides a summary of the Transparent Module available for the TES9 The following topics are discussed Overview Features Data Throughput Calculations ...

Страница 28: ... into the video signal When a Transparent module is selected for configuration in the main TES9Set menu the Transparent Stream Configuration menu is displayed Transparent Stream Configuration Menu It is suggested that you work your way from the top of the screen to the bottom The setup software will attempt to help you in making the correct settings Note You must set the required line s to Append ...

Страница 29: ...or you Normally audio metadata is provided by a serial port configured to 115 200 N 8 1 Caption CDP The Caption CDP selection is for a source providing data formatted as Caption Distribution Packets CDPs This is the type of data used in CEA 708 captioning for HDTV The setup software will make most of the other settings for you The source must provide CDP packets correctly timed to the video That m...

Страница 30: ...n allows for the choice of which lines to encode into or decode from There are radio buttons for the selection of the Chroma or Luma channels The line number selection will change with the Data Type selection All data types other than High Capacity apply to only a single VANC line High Capacity applies to one or more lines The setup software automatically changes the user interface with the select...

Страница 31: ... data packet will behave as described in Data Count above These check boxes modify the operation of the Data Count if the port does not provide enough data to fill Data Count bytes for the field If one or both of the check boxes are checked then any data which has been received at the point when the specified VANC area of the video occurs will be used to form a packet with a smaller Data Count if ...

Страница 32: ...ID packets from the upstream video For example any network data having the same DID and SDID values as the local data is unconditionally deleted This enables local data to be inserted without interference from unwanted network data This is the default setting Local Priority This option enables local data to be inserted whenever it is available overwriting any network data Network data passes throu...

Страница 33: ...on opportunity for local data by pausing transmission of network data Timeout frames Specifies the number of frames the TES9 will wait before switching away from the priority item The range is 1 30 video frames The default value is 10 If the data port is active the TES9 switches to it If the data port is not active the TES9 waits the specified time before switching to the upstream video ...

Страница 34: ...start and one stop bit This is expressed in bits second to allow comparison with the serial port baud rate For example if FV 59 94 and DC 100 DR 59 940 bits second If the serial port speed is set to 57 600 bits sec the TES9 cannot fully use the capacity that has been reserved for this stream and the throughput will be 57 600 bits sec If the port speed is 115 200 bits sec the TES9 will use flow con...

Страница 35: ...tioning Module 5 1 Captioning Module In This Chapter This chapter provides a summary of the Captioning Module available for the TES9 The following topics are discussed Overview Features Port Settings Redistribution Control Broadcast Flag ...

Страница 36: ...wn XDS port The captioning module can also be used for decoding operations It supports data output to an ATSC multiplexer for bridging captions from a SMPTE 292 signal to ATSC transport stream CEA 608 data embedded in the SMPTE 292 stream can be sent out a port in field marked format to other Ross Video encoders to be inserted into SD signals It should be noted that the standards CEA 708 and SMPTE...

Страница 37: ...by SMPTE 334M 61 1 and therefore it is normally not necessary for the user to change these fields Line Selection For Line Selection radio buttons are used to select the chroma or luma channel The VANC line is selected using a pull down list Caption Service Information Defaults The fields in this section specify the data for the Closed Caption Service Information for each caption service being inse...

Страница 38: ... a dialog is presented asking you how you intend to use the port shown above Select the default of normal captioning unless you will be using this port to add a second language to video which already has a first language and the caption server providing the data will be providing the data as if it was the primary language Setting the Source to none does not turn off the encoding of Redistribution ...

Страница 39: ...e stream To make a connection click on a box and then click on the box that you wish to connect it to Double click on a box to remove all connections to that box External Modem This check box indicates that an external modem is connected to the serial port When the TES9 is powered on or restarted using the Save and Exit command the TES9 sends commands to the modem to put it into Auto Answer mode T...

Страница 40: ...s asking how you intend to use the port Select the default of normal operation unless the port will be connected to a caption server providing captions to be encoded as a second language but providing them as first language captions Secondary Port Stream Mapping Menu If you disable the secondary captioning port by setting the port to None then the dialog shown in the primary port section above wil...

Страница 41: ...aption data channel to allow the video and caption data to be synchronized at the final destination 608 Output Port Tab The 608 Output Port is used to capture the 608 embedded data from the 708 caption stream of the input data of the TES9 before any new data is embedded into the signal The 608 caption data is output using Ross Video s Field Marked protocol which refers to the format of data expect...

Страница 42: ...n allows the insertion of the Redistribution Control packet to be controlled via the GPIO port on the rear panel of the TES9 and by the N_PD command from the transmit computer When using the GPIO port an open circuit or a high logic level i e from 2 to 5 volts signals the inactive state and a low logic level i e from 0 to 8 volts signals the active state When pin 1 of the GPIO port changes from th...

Страница 43: ...mary of the Constant Data Module available for the TES9 The Constant Data module allows a packet consisting of a fixed pattern of data to be inserted into the VANC data area of the HDTV signal An example of its use is to insert fixed metadata for use by downstream equipment The following topics are discussed Configuration ...

Страница 44: ...th SAP Clicking on the radio button selects the type of metadata Clicking on None disables the Constant Data Module Conditional Insertion If this check box is not checked then the Constant Data will always be inserted and any upstream VANC packets with the same DID SDID will be deleted If this check box is checked then the Constant Data will only be inserted if there is not already an upstream VAN...

Страница 45: ...S9 Software User Manual Iss 04 Bridging Module 7 1 Bridging Module In This Chapter This chapter provides a summary of the Bridging Module available for the TES9 The following topics are discussed Overview ...

Страница 46: ...e Bridging Configuration menu is displayed Bridging Configuration Menu Note that the Bridging module if configured appears in the list of modules for both tabs of the main menu and can be configured from either tab Even though the configuration can be displayed or changed from either tab there is in fact only one Bridging module on the TES9 The upper portion of the Bridging Configuration menu desc...

Страница 47: ...ause of problems you may have with your encoder The first section of the chapter contains a brief set of troubleshooting questions to aid you in determining the cause of problems that you may have The second section explains how to interpret the STATUS 1 3 LEDs The following topics are discussed Troubleshooting Questions STATUS 1 3 LEDs ...

Страница 48: ...or MODEM 5 if VIDEO LED is off then if BYPASS LED is red then is Active Bypass switch in bypass position out is there a connection on Remote Bypass pins on rear panel GPIO connector refer to the TES9 Hardware Manual is a video signal connected to the Program In BNC 6 if VIDEO LED is yellow then Is the video input one of the formats listed in the Introduction to this manual Does the video input mat...

Страница 49: ...11 if Port A or B or C LED flicker unexpectedly then is the Data Count for the transparent stream sufficient for serial port speed 12 if using LAN as data source and the LAN LED is off then is a LAN cable connected to LAN connector is the transmit software using the IP address and Port Number that the encoder is configured for is the transmit software sending data 13 if data inserted on incorrect ...

Страница 50: ...n is caused by data being sent to the encoder faster than it can be processed If data is sent via a serial port the encoder will assert flow control to the transmit computer when needed to avoid losing data If the program sending the data does not respect flow control for example because it is incorrectly configured with flow control OFF the TES9 will receive more data than it can process and data...

Страница 51: ...ware used to send data to a TES9 encoder through a LAN connection To interface to the LAN port the sending computer must be equipped with an Ethernet LAN card and TCP IP must be added to the computer s networking abilities The encoder responds to TCP packets sent to its IP address and port addresses This determines which encoder stream receives the data The following topics are discussed Overview ...

Страница 52: ...another structure of type IN_ADDR 5 Create a socket for making a connection using socket command 6 In order to improve efficiency and make it possible to run multiple copies at once it is necessary to use the non blocking commands available in the winsock static library This makes use of the Microsoft Windows message processing loop Do this by issuing the WSAAsyncSelect command 7 Bind the socket c...

Страница 53: ...et your computer s name phostentm gethostbyname hostname get your computer s IP number _fmemcpy in phostentm h_addr 4 copy IP address of HOSTENT s socket AF_INET SOCK_STREAM 0 create socket WSAAsyncSelect s hWnd WM_USER 100 FD_CONNECT Non blocking winsock addr sin_family AF_INET addr sin_port 0 addr sin_addr s_addr htonl INADDR_ANY allow connection from any port number Bind the socket to our speci...

Страница 54: ...s hWnd WM_USER 100 FD_WRITE x send s const char rndata sizeof rndata 0 send predefined data case FD_WRITE x send s const char rndata sizeof rndata 0 send predefined data result WSAAsyncSelect s hWnd WM_USER 100 FD_WRITE break break WM_CLOSE shutdown s 1 shut down connection on socket closesocket s close the open socket WSACleanup clean up residue left by winsock ...

Страница 55: ...Captioning Commands 10 1 Appendix B Captioning Commands In This Appendix The TES9 responds to the industry standard CTRL A command set The Ross Video implementation is described in this appendix The following topics are discussed The Command Set ...

Страница 56: ...ing Text Data CTRL A N_T string text channel I interval D duration CR Stop Encoding Text Data CTRL A N_T CR Start XDS Interval Packets CTRL A P packet type repeat count data delay CR Start XDS Fill Packets CTRL A P packet type duration data priority P CR Stop Encoding XDS Data CTRL A P packet type CR Specify Upstream Priority CTRL A P packet type priority P CR Store and Forward CTRL A N_U packet t...

Страница 57: ...the Text XDS or Program Descriptor data is to be encoded in the format mmm ss allowing times up to 999 minutes 59 seconds packet type a 4 digit hex number where the first two digits represent the class of the packet and the second two digits represent the type of the packet Note that there must be no space between the P and the packet type parameter repeat count the number of times in hex to send ...

Страница 58: ...itor Ratings states which are not changed The port is left in transparent mode and is not inserting any captions This includes resetting the baud rate to the value set in the Serial Port Configuration menu Enter Realtime Mode Format CTRL A 2 channel rows base row CR This command puts the encoder into Realtime mode where data received is encoded using the specified channel If a caption channel C1 t...

Страница 59: ...control i e sends an XOFF character to the transmit computer In order to avoid losing data the transmit computer must temporarily stop sending data until it receives the XON character at which point it may continue In all four settings for the degree of processing the parity bit is stripped off on input and set to odd parity on output Any occurrence of CTRL C or CTRL F in the data is interpreted a...

Страница 60: ...to insert V chip ratings in the Canadian format The parameters are outlined in Table 10 4 After this command is received all upstream data in the specified Text channel is discarded and the specified string is inserted on a cyclic basis with the specified time interval between successive insertions The string is inserted until the time specified by the duration expires If a duration with no colon ...

Страница 61: ...ing the text data After this command is received the data channel which was being used for the text data is restored to its previous state ON or OFF Start Encoding XDS Data Interval Packets Format CTRL A P packet type repeat count data delay CR This command starts inserting on a cyclic basis the specified XDS packet The packet is referred to as an Interval packet since it is inserted once for ever...

Страница 62: ...in Show field is the current elapsed time of the program Examples The following command will insert every 2 seconds 60 video frames the XDS Program Name packet The name used will be National News and the packet is inserted forever CTRL A P0103 1 National News 60 CR The following command inserts every 5 seconds the XDS Program Rating packet The data defining the rating is 4042 hexadecimal and the p...

Страница 63: ... Store and Forward Upstream Packets Format CTRL A N_U packet type delay CR This command provides a Store and Forward capability for upstream packets This means that the encoder can receive and store an upstream packet then continue to insert the packet on a cyclic basis in a period of time during which it is not being received This would be useful in the case where a network affiliate wishes to in...

Страница 64: ..._PD 8000 I 10 D 1 CR Stop Encoding Program Descriptor Format CTRL A N_PD tag CR This command stops the periodic insertion of a Program Descriptor packet The parameter tag is a 2 digit hex value specifying the Descriptor Tag for the Program Descriptor to be stopped Note In order to use this command to insert the Redistribution Control Program Descriptor Program Descriptor using a tag with a value o...

Страница 65: ...R characters to be zero CR Carriage Return 0x0D Note that every 8 bit value in ccsinfo_section and checksum is sent as 2 ASCII encoded hex digits with the most significant digit sent first If a serial connection to the encoder is being used then each hex digit is encoded with odd parity For example the first byte in Table 28 ccsvcinfo_id which has a value of 0x73 would be represented by the 2 byte...

Страница 66: ...space key before terminating the line with a Carriage Return The default value for the Echo state on power up is the setting in the Caption Stream Configuration menu If the Monitor Ratings state is ON then the Caption module sends to the host computer all program rating packets type 0105 that it receives from upstream The packet sent to the host is in the following format CTRL A P0105 rating where...

Страница 67: ...Notes ...

Страница 68: ... trade show information Visit Us Visit our website for Company information and news Related products and full product lines Online catalog Testimonials Technical Support Telephone 1 613 652 4886 After Hours Emergency 1 613 349 0006 Email techsupport rossvideo com General Information Telephone 1 613 652 4886 Fax 1 613 652 4425 Email solutions rossvideo com Website http www rossvideo com ...

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