Troubleshooting
Refer to the applicable section below for information on troubleshooting the operation or setup of your server.
Tria Explorer Problems
• Transport control buttons (Play, Stop, etc.) are grayed out.
• Is a play channel transport selected and active?
• Is a clip loaded in the selected play channel?
• A play channel is selected, and a clip is loaded, but still can’t control anything.
• Are you logged in as Guest user? Guest user level may not have permission to use all transport controls. Quit
Tria
Explorer
, and log back in as either Administrator or as Privileged User.
• There are clips stored on the server but they aren't listed in the Clip Library.
• Expand the clip listing within the Clip ID column by clicking
+
before the server name.
• I cannot see all of the information for a given column in the Clip Library. There is a
…
symbol at end of the field.
• Expand the width of the given column.
• I cannot modify any of the clip metadata in
Clip Modify
menu.
• Is the clip locked? Clip metadata cannot be modified on locked clips.
• I cannot see any other windows or the taskbar because
Tria Explorer
covers the entire computer screen.
•
Tria Explorer
is in Full Screen mode. Press the
F11
button on the keyboard to exit (or to enter) this mode.
• I cannot delete a clip, or cannot delete any clips.
• Is the clip locked? Clips cannot be deleted if they are locked.
• Do you have proper user permissions? You may not have permission to delete clips at your user level.
• I see the
Keywords
field in the
Clip Modify
menu. I can enter a keyword but I can’t see the keywords in the Clip
Library listing.
• While it is possible to enter, save and search (find) keywords for all clips, the feature to display the keywords in
the Clip Library is not implemented at this time.
Tria Import Problems
• Cannot see any remote directories when choosing the
Import From
directory, or when selecting clips to import.
• Have you mapped the remote directory as a local disk drive?
• Video on channel is disrupted when importing media files.
• The processing hardware for a video channel is used during media file import.
• I get a missing codec error message when importing some QuickTime
®
MOV files.
• If the MOV file you are attempting to import was created with a proprietary codec (for example, with Avid
®
DNxHD codec), then you will need to visit the web site of the codec creator and download and install that codec
on the server.
• To identify which codec was used to create the MOV file, open the MOV file in the standard QuickTime
®
player
and choose the
Window
>
Movie Inspector
(CTRL+i). The codec will be listed within the Source information.
• Importing 525 (480i) MOV files result in 1080 clips (or vice versa).
• The importer converts all MOV files into the current video format that the server is operating in. For example, if
the server is set to the 1080i 59.94, then all imported clips are converted to 1080i 59.94.
• If you want to import 525 (480i) MOV files as 525 (480i) clips, you must change the video format of the server to
525 (480i) before importing these MOV files.
Tria+ UHD User Manual — Troubleshooting •
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