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Shipping of Instrument and Ordering of Spare Parts
R&S ZVB
1145.1078.82 5.2
E-1
Ordering Spare Parts
To deliver replacement parts promptly and correctly, we need the following information:
•
Stock No. (see component lists in this chapter)
•
Designation
•
Component number according to component list
•
Number of pieces
•
Instrument type for the replacement part
•
Contact person for any questions
The stock numbers necessary for ordering replacement parts and modules as well as power cables can
be found later in this chapter.
Refurbished Modules
Refurbished modules are an economical alternative to original modules. It should be kept in mind
that refurbished modules are not new, but are repaired and fully tested parts. They may bear signs of
use, but they are electrically and mechanically equivalent to new modules.
To find out which refurbished modules are available, please refer to your Rohde & Schwarz
representative (or to Central Service at Rohde & Schwarz Munich).
Return of Defective Replaced Modules
Defective modules that are covered by the replacement program and can be repaired can be
returned within
3 months
after delivery of the replaced module. A repurchasing value is credited.
Excluded are parts that cannot be repaired, e.g. PCBs that are burnt, broken or damaged by repair
attempts, incomplete modules, or parts that are heavily damaged mechanically.
The defective parts must be sent back with a
returned accompanying document
containing the
following information:
•
Stock No., serial number and designation of the removed part
•
Precise
description of the malfunction
•
Stock No., serial number and designation of the instrument the part was removed from
•
Date part was removed
•
Name of the technician who exchanged the part
A returned accompanying document is provided with each replacement module.
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