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Personal Video Recorder (PVR)
How many programs can I record at one time?
You can record two programs simultaneously and still watch other titles in your already recorded titles list.
When I press
on my remote, nothing happens or I receive a Not Authorized message. How do I fi x this?
Usually, resetting or re-authorizing your digital box will fi x this problem. Follow the instructions on
pages 23 and 25.
I’ve been tuned to a show since it started. Can I save this show to my recorded programs list?
Yes, provided that the length of the program does not exceed one hour and that you have been tuned to the show since the beginning. If not,
only the portion that you’ve watched since your last channel change will be saved. Press
on the remote to save it.
Can I use my PVR to record Pay Per View (PPV) events and On Demand programming?
You can record PPV movies and events after fi rst buying the PPV event. You cannot currently record On Demand movies or programs.
I’ve set up Parental Controls on my digital box. Do the same Parental Controls apply to PVR recordings?
Yes. If you block programs by channel or rating in the General Settings menu, those settings are carried over to PVR recordings. To watch
blocked recorded programs, you will need to enter your Parental Controls PIN (your default PIN is “0000”), see
page 14
.
Why do I receive an error message when I try to change channels during recordings?
The digital PVR box will display a Channel Change Notice message if you are already recording two programs and attempt to tune to another
channel. In this situation, you can press
to stop one of the recordings and then tune to the desired channel. Or you can watch one of the
shows that you are recording by pressing
on the remote.
I set up a hockey game (or any live event) to record. Why wasn’t the overtime period recorded?
Sometimes events or programs run beyond their scheduled end times. For tips on extending the recording time for these types of events or
shows, see
page 22
.
How long can I pause live TV?
You can pause live TV for up to one hour.
How far back can I rewind live TV?
You can rewind up to one hour of live TV, depending on how long you have been tuned to the program. Each time you change channels,
a new copy is stored in the built-in recorder. For example, if you’ve been watching the same channel for 15 minutes, you can rewind that 15 minutes
of programming.
What does the red light mean on the front of the Rogers digital PVR box?
When the red light is on, a show is currently being recorded.
Does my digital PVR box need to be powered on to record programs?
No. As long as your digital PVR box is plugged in, it will record the programs you have scheduled, regardless of whether it is turned on or off.
Can I copy PVR recordings to my VCR?
Yes. Provided that you do not infringe copyright laws and you have correctly connected your VCR to your digital box. For more information on
connecting your VCR, visit rogers.com/hookups or go to
page 16
.
What happens if my digital PVR box temporarily loses power?
Everything you have recorded prior to losing power will be saved. However, recordings you have scheduled while the digital PVR box is
without power will not be recorded for the duration of the power loss. Scheduled recordings will resume once the power has been restored.
Why is my PVR not recording every episode of my favourite program?
Perhaps your favourite program’s title changes slightly from week to week. Such things as (HD) or other variances in the title will make the
PVR think it is a different show and will not record it. So go into your
Scheduled Recordings
list (press
then
) to see if your favourite
program is set to record in the next few days. If not, reset it to record the same way you’ve done in the past.
Picture Problems
Sound Problems
High Defi nition TV
I’m not getting a picture on my TV. What should I do?
To correct this, follow the instructions on
page 23
.
I’m getting a ‘Not Authorized’ message on channels that I subscribe to. How do I fi x this?
Usually, re-authorizing your digital box will fi x this problem. Follow the instructions on
page 25
of this guide.
My picture is not clear or displays incorrect screen colours. What should I do?
Make sure your cable connections are tightly secured and connected to the correct outputs/inputs on the digital box.
I don’t like the Interactive Program Guide/menu colours. How can I change them?
You can change the colours by going to the General Settings menu. See
page 15
of this guide for more information.
How do I know if a program or movie is broadcast in stereo or Dolby Digital 5.1?
You can fi nd out by using the Interactive Program Guide. To activate the Interactive Program Guide, press
twice.
Scroll to the desired program/movie and highlight it. Programs in stereo will have a small headphone icon in the program
information portion of the screen. Programs with Dolby Digital 5.1 will have
in the program information portion of
the screen.
I’ve programmed my remote, but I want it to control the TV volume instead of the digital box volume.
How do I change this?
Follow the instructions on
page 9
to switch the volume that your remote controls.
What equipment do I need to view HD programs?
You will need either a High Defi nition or High Defi nition-ready television. You will also need a Rogers High Defi nition digital box.
How do I know if a program is available in HD?
The majority of HD channels are located in the 500 series.
How do I avoid burn-in with my HDTV?
Burn-in can occur when a fi xed image is displayed for a long period on your HD screen. For more information, see
page 20
.
How do I use the stretch and zoom functions of the HDTV digital box?
Press
w do I
on the remote to toggle through the stretch options.
Why do some of the programs on my High Defi nition TV look sharper than others?
Even though your TV is high defi nition, you can still watch non-high defi nition programming. It could be that you are
actually watching a standard defi nition show, which will make the picture seem less sharp than you’re used to with high
defi nition. Please verify that you are watching a high defi nition channel, found in the 500 series in your Interactive
Program Guide.
Did You Know:
If you have a Rogers HD box and a 3DTV, you can tune to channel 900 and enjoy 3DTV programming
and special events
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