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I can’t connect to the Internet. How do I fi x this?
If you can’t connect to the Internet, try these steps fi rst:
1. Unplug your modem’s power cord from the power outlet.
2. If applicable, unplug your router’s power cord.
3. Wait 10 seconds and plug your modem back in.
4. Wait for the lights on your modem to become solid green.
5. If applicable, plug in your router and wait for it to connect with your modem.
Can I connect more than one computer to my modem?
Yes. There are a number of ways to connect additional computers to your Internet connection.
For more information visit MyRogers Getting Started Centre at rogers.com/gettingstarted.
Can I connect my gaming console (Xbox360, PlayStation3, Wii) to my Rogers Hi-Speed Internet service?
Yes. For more information visit rogershelp.com/console
How can I optimize my computer to improve my Internet speeds?
There are a number of ways to improve your computer’s performance, which will, in turn, improve your Internet speed.
To learn how, visit
rogershelp.com/speed
Why does my computer keep trying to dial up to access
the Internet?
Your dial-up Internet connection may still be set as the default.
You will need to set your Rogers Hi-Speed Internet connection as your default or your computer will attempt to dial out each
time a program attempts to access the Internet.
To set your Rogers Hi-Speed Internet connection as default:
Windows XP
1. Click Start -> Settings -> Network Connections . The Network Connections window appears.
2. If there are any entries that appear under the Broadband or Dial-up titles, perform the following for the entry with the
black checkmark on its icon:
A. Right-click on the entry. A pop-up window appears.
B . In the pop-up window, select “ Cancel as Default Connection. ”
Windows Vista
1. Click Start -> Network -> Network & Sharing Center .
2. In the left task list, click Manage Network Connections .
3. If there are any entries that appear under the Broadband or Dial-up titles, perform the following for the entry with the green checkmark
on its icon:
A. Right-click on the entry. A pop-up window appears.
B . In the pop-up window, select “ Cancel as Default Connection. ”
Windows 7
1. Click Start -> Control Panel -> Network & Internet -> Network & Sharing Center .
2. In the left task list, click Change Adapter Settings .
3. Look for the Dial-Up icon with the green checkmark on it:
A. Right-click on the entry. A pop-up window appears.
B . In the pop-up window, select “ Cancel as Default Connection. ”
Connection-Related Questions
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