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How can I protect my children while they’re online?
While there are great places for your kids to learn and play on the Internet, there is always the opportunity for your kids to
stumble across inappropriate sites and content. While there is no substitute for parental supervision, with Parental Controls
as part of Rogers Online Protection, you can help protect your kids by managing their time online. See
page 35
for details.
How can I stop annoying pop-up messages?
The Rogers Yahoo! Toolbar has a feature called Rogers Yahoo! Pop-Up Blocker, which can help keep annoying pop-up
advertisements and messages from appearing while you’re surfi ng the Web. See
page 36
for details.
How can I protect my computer and email against viruses and hackers?
We offer extensive virus protection and fi rewall software through Rogers Online Protection. See
page 34-35
for details.
What is SPAM?
SPAM is essentially electronic junk mail or unsolicited email asking you to buy a product or visit a Web site. The majority of
SPAM is not dangerous; however, it is sometimes offensive, often annoying and always unwanted.
What should I do if I receive SPAM?
You can reduce the amount of SPAM in your inbox by using Rogers Yahoo! Mail to access your email. Rogers Yahoo! Mail
offers multiple ways of reducing SPAM. For more information, visit
rogershelp.com/mail
Can I use Rogers Yahoo! SPAMGuard with an email program other than Rogers Yahoo! Mail?
Rogers Yahoo! SPAMGuard works best within Rogers Yahoo! Mail, as it learns what you consider to be SPAM and what you
consider to be legitimate messages. However, it can be used with an email program such as Microsoft Outlook Express. It is a
little more involved to use Rogers Yahoo! SPAMGuard within email programs. Visit
rogershelp.com/mail
for more information.
Security-Related Questions
I can’t send or receive email. How can I fi x this?
To learn how to solve email problems, visit
rogershelp.com/mail
How do I set up my Rogers Hi-Speed Internet email?
See page 33
to learn how.
How can I access my email when I’m away from home?
Rogers Yahoo! Mail is a free, Web-based way of accessing your email. Go to
rogers.yahoo.com
, click on the
icon and login to access
your email from any Internet connection. See
page 33
for details.
How do I set Microsoft Outlook Express (or any other installed email program) as my default email program, instead of
Rogers Yahoo! mail?
1.
Right
click the
Internet Explorer icon
on your desktop and click
Properties
. The
Internet Properties
window appears.
2.
From the Internet Properties window:
A.
Click the
Programs
tab at the top of the window.
B.
In the Email drop-down menu select your preferred email program.
C.
Click
OK
.
3.
The next time you click an email link, Microsoft Outlook Express (or the program you chose) will be used as your default email program.
Can I use email programs other than Microsoft Outlook Express to retrieve my email?
We highly recommend using the web-based Rogers Yahoo! Mail as your primary email program. See
page 33
for more information on
Rogers Yahoo! Mail.
Virtually any email program that supports ‘POP3’ email can be used to access your email. To learn how, visit
rogershelp.com/pop
Spam-Related Questions
Email-Related Questions
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