RoboSense RS-Helios-1610, Руководство пользователя

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RS-Helios-1610 User Manual
26
8 Troubleshooting
When using the sensor, users may encounter some common problems, this chapter lists some
common problems and the corresponding solutions.
Problem Solution
The red LED indicator in the
Interface Box is off or blinking

Check whether the input power connection and polarity are normal.
LiDAR motor does not rotate

Check whether the LED indicators on the Interface Box are normal, and
check whether the power input is normal.

Check if the connection cable between the Interface Box and the LiDAR
gets loose.
LiDAR keeps restarting at startup

Check whether the input power connection and polarity are normal.

Check whether the voltage and current of the input power supply meet
the requirements (voltage input≤12V, input current≥2A).

Check whether the mounting base of the device is level or whether the
fixing screws at the bottom of the LiDAR are too tight.
LiDAR rotates but no data output

Check whether the network connection is normal.

Check whether the computer network configuration is correct.

Use another software (such as wireshark) to check whether the packet
output is normal.

Turn off firewalls and other security software that may block the
network.

Check whether the power supply is normal

Try to restart the sensor
Can see data in Wireshark but
not in RSVIEW

Turn off the computer firewall, and allow the RSVIEW to bypass the
firewall.

Make sure that the IP of the computer is consistent with the IP of the
LiDAR.

Make sure that the Data Port setting on RSVIEW is correct.

Make sure that the RSVIEW installation directory or configuration file
storage directory only contain English characters.

Make sure that the data packets received by wireshark are MSOP
packets.
Frequent data dropouts

Check whether there is excessive traffic and/or collisions on network.

Check whether there are other network devices in the network sending
excessive broadcast packets, which slows the sensor down.

Check whether the computer or the interfaces are fast enough to meet
the packet flow requirements.