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Customer Service
: To verify coverage or request service, please contact the MTI service
department at 800-783-8827 or email [email protected]. Please have your serial or
registration number available.
Acts Invalidating Warranty
: Inspecting the unit prior to installation is the responsibility of the
installer(s) or person(s) acting on behalf of the user. They are responsible for ensuring that the unit is
free of defect or damage. Our shipping container advises the installer of this responsibility. MTI is not
responsible for failure or damage that should have been discovered, repaired and avoided by proper
inspection and testing prior to installation.
Damage that occurred in transit is the responsibility of the carrier. The user/installer must open and
inspect the unit for damage when it is delivered.
It is the responsibility of the installer, contractor, or user to install/bed the unit properly allowing
clear access for service. Unit must be water tested prior to final enclosure. Failure to do so will
void warranty.
Damage occuring to the unit during installation is the responsibility of the installer, and after
installation is the responsibility of the user.
Disclaimers/Implied Warranty
: MTI Baths is not responsible for incidental or consequential
damages/losses from any cause such as water damage to carpeting, floors or ceilings. Optional
equipment not manufactured by MTI is not covered. Damages or defects that should be detected
before installation are not covered. This limited warranty does not include labor, transportation or
other costs incurred in the removal and/or reinstallation of the original unit or replacement unit. Costs
related to obtaining access for repair are not covered.
The foregoing warranty is EXCLUSIVE and in lieu of all other warranties, including any other warranty of
quality, express or implied, and including any warranty of merchantability, or any warranty of fitness for
any particular purpose.
