10
TROUBLESHOOTING Q & A
Q: The pump or blower will not turn on. What should I check first?
A: Check the electrical connections. Test the outlet for power by plugging in a small lamp or hair dryer.
Check to make sure the breaker is not tripped. Replace GFCI outlet or breaker if necessary.
Q: There is a leak at the pump when it’s turned on. How do we stop the leak?
A: Check the rubber “O” rings for proper seating. Tighten the large union nut rings on the pump. These
may have loosened during shipping or installation. Do not over tighten.
Q: The whirlpool jets do not seem to have much force. How can I adjust?
A: Open the air volume control on the top or side wall of the tub to all for greater air flow through the jets.
Q: One or two of my whirlpool jets are not working. What could be the problem?
A: Each jet can be opened and closed individually. Check each jet by turning the jet escutcheon to ensure it’s open.
Q: How can I check that my in-line heater is working?
A: The in-line heater has a separate power cord. Make sure the pump and heater are both plugged into working
receptacles. The indicator light on the top of the heater will glow, indicating it is functioning properly. Keep in mind,
the in-line heater will not heat your water; it will just maintain the water temperature up to 103 degrees.
Q: There is a rust colored, greasy ring in my bath tub. What causes this?
A: The condition results from sediment in the water heater of the home. Drain and flush the heater according to
the manufacturer’s instructions, and then clean the interior of the tub with a mild, grease cutting dish soap.
Q: The air jets on my tub are not blowing air bubbles. What could be the problem?
A: The on/off control may have been unplugged during installation. Check that the on/off control is
connected to the blower, and the blower is plugged into a working receptacle. Check that the grey air hose
from the air blower to the manifold is properly connected. If necessary, reconnect and tighten clamps.
Q. My air bath appears to just turn on even if we are not in the tub.
A. Each Reliance air bath is designed to purge 20 minutes after the system is turned off. This is normal,
and helps keep the bath dry and sanitary.
Q. I understand the purge cycle, however my tub is now purging in the middle of the night. How
can I stop this from happening?
A. Small, barely detectable power fluctuations may have disrupted the purge cycle. Turn the breaker off
(or unplug the blower), wait for ten seconds, then plug back in. The blower should now follow the normal
purge cycle.
Q: The air bubbles seem cool. How do I check that the blower is warming the air?
A: To verify, turn the air system on high for 4-5 minutes (you do not need to have water in the tub). Care-
fully feel the grey air hose where it exits the blower. It should be warm to the touch. If it is cold, please
contact MTI for service. Please note that some skin sensitive people might experience the so-called “cold
air effect”, which is caused by the actual sensation of air bubbles running along the skin, giving the bather
a “shivering” sensation. Note: Even if the air entering the tub was hot enough to burn the skin, this shivering effect
would still persist. The heated blower is not designed to heat your bath water, just to preheat the incoming air.
If your tub is installed against an outside wall(s), it is recommended to adequately insulate the wall(s) to
minimize heat loss. Do not insulate the blower itself; the blower needs sufficient air space surrounding it
for proper circulation and operation.
